Technical Learning Senior Consultant

Role Overview

Essential Duties and Responsibilities

• Coordinates the evaluation, enhancement, maintenance, organization, and cataloging of technical learning resources.
• Conducts needs analyses with business leaders and designs curricula, certification processes, job aids, instructor-led training, web-based training, and blended programs.
• Facilitates training and creates forums supporting instruction on process, system, product, leadership, and evolving skills.
• Builds and updates curriculum, content, and programs to address business priorities and organizational change.
• Establishes training effectiveness measures and leads continuous improvement of design and delivery.
• Aligns learning initiatives and materials with opportunities identified through quality and compliance reviews.
• Creates, manages, and monitors learning project plans.

Skills, Knowledge, and Abilities

• Understands insurance industry practices, operations, and multiple lines of business.
• Applies learning design, instructional methods, curriculum design, adult learning, blended learning, and performance support strategies.
• Communicates business knowledge and technical information clearly while building collaborative partnerships.
• Uses analytical, problem-solving, program management, organizing, and planning skills.
• Understands learning and content management systems, eLearning tools, mobile-enabled learning, and virtual training platforms.
• Experience with content development tools and multimedia content creation is preferred.

Education and Experience

• Bachelor’s degree or equivalent.
• Typically requires at least eight years of work experience or relevant educational design, development, and training experience with insurance industry knowledge.

Compensation

• The listed national base pay range for this job level is $72,000 to $141,000 annually in certain jurisdictions, including Illinois.
• Salary decisions consider relevant experience, skills, certifications, and location.