Technical Head of Claims

As Technical Head of Claims, you will oversee the technical claims function across all lines of business. This strategic role works in close partnership with Product and Delivery teams to shape the future of our claim’s services ensuring technical excellence, regulatory compliance, and alignment with evolving market demands. Your leadership will be key to maintaining our position as a provider of best-in-class claims solutions.

What you will be doing

Leadership & Oversight

Coach, and develop technical heads across multiple classes (e.g., property, casualty, marine, cyber).

Establish and uphold high standards in claims handling, reserving practices, and coverage interpretation.

Promote consistency, innovation, and quality across all claims adjusting activities.

Strategic Direction

Work with the Claims Leadership Team to define and evolve the technical claims strategy in response to market trends and client expectations.

Represent the business in industry forums, regulatory engagements, and client meetings.

Drive thought leadership and contribute to the advancement of London Market claims standards.

Product Collaboration

Collaborate with the Head of Claims Products to co-create new claims-led service offerings.

Provide claims expert input into existing product development and enhancements.

Ensure product features address claims challenges and deliver tangible value.

Claims Operations Partnership

Work closely with Claims Operations to ensure seamless execution of technical strategies.

Align operational processes with technical standards to drive efficiency and consistency.

Support the development and implementation of training, workflows, and best practices across operational teams.

Foster a collaborative culture between technical and operational teams to enhance service delivery and client outcomes.

Growth & Client Engagement

Support Sales and Product Managers in sustaining and expanding current services and revenue streams.

Identify new opportunities for growth and innovation.

Manage strategic relationships with key clients

Governance & Compliance

Ensure adherence to Lloyd’s and London Market regulatory requirements, while aligning with client-specific claims philosophies.

Lead internal audits, peer reviews, and quality assurance initiatives.

Monitor emerging risks and regulatory developments impacting claims operations.

We’re looking for people that have

Extensive experience in London Market claims, ideally in a senior technical or leadership capacity.

Demonstrated ability to advise across multi-class technical teams and deliver strategic impact.

In-depth knowledge of claims adjusting, coverage analysis, and dispute resolution.

Proficiency with London market systems and regulatory frameworks.

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic. DXC will be managing the recruitment throughout the onboarding process.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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