Technical Copywriter / IT Technical Writer (Remote)

About the Role

Key Responsibilities

• Interview subject-matter experts and translate complex technical information into clear, accurate, audience-appropriate content without changing the intended meaning.
• Write, edit, and maintain technical and enterprise documentation including policies, standards, procedures, SOPs, work instructions, knowledge articles, FAQs, user guides, release notes, and service catalog content.
• Develop technical briefs, project summaries, business cases, RFP/SOW content, executive presentations, leadership briefings, announcements, and training materials.
• Simplify complex concepts related to enterprise IT, software, ERP/SAP, integrations, data, AI, infrastructure, ServiceNow, and cybersecurity.
• Establish and maintain editorial standards covering terminology, writing style, readability, formatting, version control, accessibility, and approval workflows.
• Maintain document templates, terminology glossaries, content inventories, ownership records, review schedules, and version histories.
• Validate technical accuracy with subject-matter experts and coordinate reviews involving cybersecurity, privacy, legal, brand, and records management when applicable.
• Proofread and edit content to improve grammar, structure, consistency, clarity, and actionability while identifying ambiguity and unsupported claims.
• Use approved AI productivity tools responsibly for drafting and quality checks while protecting confidential information and verifying all generated content.
• Contribute to content-quality reporting and continuous improvement by monitoring feedback, content usage, search effectiveness, and adoption indicators where available.

Requirements

• Bachelor's degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, or a related field.
• 5-10 years of relevant experience in technical writing, technical documentation, copywriting, knowledge management, or enterprise communications.
• A portfolio demonstrating high-quality technical or enterprise technology content for executive, technical, and end-user audiences.
• Excellent written English with strong grammar, editing, structuring, and proofreading skills.
• Ability to translate complex technical information into clear, concise, and accessible content for different audiences.
• Experience creating structured documentation such as SOPs, procedures, user guides, knowledge articles, technical briefs, or enterprise presentations.
• Strong attention to detail, factual accuracy, terminology consistency, and document quality.
• Proficiency in Microsoft Word, PowerPoint, SharePoint, Teams, and content-management or document-repository platforms.
• Experience collaborating with technical teams and subject-matter experts to validate content and manage reviews.
• Understanding of document versioning, approval workflows, confidentiality, and information-protection practices.
• Ability to work independently in a remote environment, manage priorities, meet deadlines, and incorporate feedback effectively.

Preferred Qualifications

• Experience in IT, software, ERP/SAP, enterprise systems, engineering, manufacturing, infrastructure, or service management.
• Familiarity with knowledge management, UX writing, accessibility, or technical communication standards.
• Relevant technical-writing, Microsoft Office, knowledge-management, or AI productivity certifications.

What Success Looks Like

Application Requirement

• Please be prepared to share a portfolio or writing sample demonstrating your technical documentation skills.