Technical Coordinator

Role Overview

Main Duties

• Coordinate daily and weekly work schedules for Field Service Engineers.
• Maintain records of engineer service qualifications and competency.
• Monitor team productivity and prepare service performance reports.
• Maintain service records, job cards, service reports, and technical documentation.
• Coordinate service calls, preventive maintenance, installations, breakdown services, and follow-ups.
• Manage service tools, spare parts, and technical inventory records.
• Allocate, track, and arrange the return of tools and equipment assigned to engineers.
• Maintain CRM records for customers, equipment, service requests, and job status.
• Coordinate submission and verification of service reports and supporting documents.
• Coordinate with Accounts or Finance on service billing and related documentation.
• Follow up on pending service activities and ensure timely closure of service requests.
• Provide departmental administrative support and prepare reports, schedules, correspondence, and other documents.

Qualifications and Experience

• Diploma or bachelor's degree in engineering, business administration, or a related field.
• 2–4 years of experience in technical coordination, service coordination, or a similar role.
• Experience in printing, digital printing, packaging, or industrial equipment is advantageous.
• Good knowledge of Microsoft Office, particularly Excel and Word.
• Experience with CRM or service management systems is preferred.
• Strong organizational, communication, coordination, and follow-up skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Good command of written and spoken English.

Compensation

• Pay is AED 4,000–AED 4,500 per month.

Workplace

• Work is performed in person.