Technical Authority Expert VAS & OSS

Overview

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VAS/OSS Technical Authority & Operations

• Perform administration and operational support activities for OSS platforms including ENM, ENIQ, eVNFM, and related systems.
• Handle end-user troubleshooting cases, customer requests, escalations, and support activities.
• Support new projects including implementations, integrations, and acceptance activities.
• Follow up on MDTs, TCNs, hardware cases, customer support requests, and governance-related ad hoc activities.
• Generate operational and customer reports as required.
• Provide technical authority and expertise across OSS and VAS platforms.

Assurance & Incident Management

• Manage assurance support activities including Change Introduction impact analysis, Business Requirement impact analysis, and support for complex change execution.
• Support rollback and fallback decision-making during critical changes.
• Define and coordinate security preventive maintenance activities.
• Support KPI reporting design, event correlation, and filtering definition.
• Provide Incident Management support including complex incident resolution, degradation troubleshooting, and critical incident handling.
• Initiate Problem Management activities and 3rd level functional escalations.
• Coordinate with suppliers, partners, vendors, and field services during operational incidents.

Customer Experience & Service Lifecycle Management

• Drive Customer Experience Management activities including customer experience analysis, issue resolution, and improvement initiatives.
• Translate new business requirements into robust technical solutions.
• Manage lifecycle management activities including technical design, build, testing, operation, and feature implementation.
• Support customer experience use case configuration, testing, validation, and optimization.
• Analyze reports and KPI trends to drive operational and customer experience improvements.

System Administration & Fulfillment

• Perform system administration tasks including database maintenance, application interconnections, user access management, and user reconciliation.
• Apply corrective and conditioning activities directly or through vendor coordination.
• Support end-to-end Service Request fulfillment including planning, execution, testing, reporting, and logging.
• Perform software updates, package implementation, patch management, and configuration management activities.
• Handle standard changes, feature implementations, and workaround execution/removal.

Automation & Analytics

• Support Analytics & Automation initiatives by identifying potential automation use cases.
• Collaborate with automation teams to define requirements and support automation implementation activities.
• Prepare Methods of Procedure (MOPs) and validate developed automation use cases.
• Support automation, monitoring, orchestration, and lifecycle management activities in large-scale telecom environments.
• Perform trend analysis to proactively identify potential failures and improve operational recovery processes.

Cross-Domain Collaboration & Integration

• Work closely with Network, IT, SNOC, Delivery teams, vendors, and customer organizations.
• Support troubleshooting and root-cause analysis for service-affecting issues.
• Support integrations, APIs, mediation systems, and data flows between network, IT, and service layers.
• Build understanding of interfaces, protocols, and system parameters across domains to support cross-domain issue resolution.

Technical Competencies

• Strong experience with OSS platforms including ENM, ENIQ, eVNFM, and telecom operational systems.
• Strong experience with VAS platforms including messaging, charging, provisioning, service control, and digital services.
• Proven expertise across OSS domains including fault management, performance management, configuration management, inventory, service assurance, and orchestration.
• Hands-on knowledge of system integrations, APIs, mediation, and telecom service data flows.
• Strong understanding of telecom network architecture across 2G, 3G, 4G, and 5G technologies.
• Good understanding of telecom signaling, mobile core networks, and telecom operational processes.
• Strong troubleshooting experience in multivendor telecom environments.
• Good understanding of automation, monitoring, analytics, and lifecycle management in telecom environments.
• Good scripting and automation knowledge.
• Understanding of Machine Learning, Artificial Intelligence, and Cloud technologies.
• Strong analytical, documentation, and reporting capabilities.
• Knowledge of KPI formulas, degradation analysis, and troubleshooting methodologies.

Qualification & Industry Experience

• Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
• 5–10 years of experience within the telecom industry.
• Experience within Managed Services, OSS Operations, VAS Operations, or telecom support environments preferred.

Behavioral Competencies

• Strong leadership and cross-functional coordination capabilities.
• Excellent communication and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Proactive and results-oriented mindset.
• Ability to work effectively under pressure in operational environments.
• **Why join Ericsson?**At Ericsson, you´ll have an outstanding opportunity.
• The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build solutions never seen before to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
• We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
• Ericsson is proud to be an Equal Opportunity Employer. learn more.
• **Primary country and city:** Saudi Arabia (SA) \|\|