IMS Technical Authority Expert

Overview

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IMS Technical Authority & Governance

• Provide Technical Authority (TA) leadership for the IMS domain across design, delivery, operations, and evolution.
• Govern IMS solutions to ensure architectures, configurations, and changes comply with standards and best practices.
• Review and guide IMS designs, upgrades, integrations, and implementations across CSCFs, SBCs, TAS, HSS/UDM, PCRF/PCF, and ENUM.
• Support delivery and change activities through technical risk, impact, and fallback assessments.

Incident & Problem Management

• Serve as the highest technical escalation point for complex IMS incidents, degradations, and failures.
• Support incident resolution, troubleshooting, degradation analysis, and escalation coordination.
• Coordinate with vendors, partners, field services, and SNOC teams during incidents and operations.
• Conduct root-cause analysis and implement corrective/preventive actions.

Customer Experience & Service Improvement

• Lead customer experience improvements through KPI analysis and operational insights.
• Support Customer Experience Management activities including S-KPI/R-KPI analysis and improvement implementation.
• Manage lifecycle-based use cases including design, build, testing, and operations.
• Ensure IMS solutions meet availability, scalability, redundancy, security, and SLA requirements.

Change Management & Service Fulfillment

• Support Change Introduction and Business Requirement impact analysis.
• Support complex change execution and fallback decision-making.
• Handle service fulfillment activities including software updates, feature implementation, standard changes, and asset/configuration management.
• Assess software update impacts and define implementation procedures.
• Support end-to-end service requests including planning, testing, execution, reporting, and logging.

System Administration & Operations Support

• Perform system administration and maintenance including database maintenance, server/application interconnections, and user access management.
• Define KPI reporting, event correlation, and filtering mechanisms.

Analytics & Automation

• Support IMS analytics and automation initiatives.
• Identify automation opportunities and collaborate on automation use cases.
• Prepare Methods of Procedure (MOPs) for automation implementation.
• Analyze operational trends to proactively detect failures and support restoration activities.
• The skills you bring

Technical Competencies

• Strong experience in IMS architecture and protocols including SIP, Diameter, RTP, and HTTP/REST.
• Hands-on experience with IMS core elements including CSCFs, SBCs, TAS, HSS/UDM, ENUM, PCRF/PCF.
• Strong experience supporting VoLTE, VoWiFi, and IMS-based services at scale.
• Proven expertise in design reviews, change impact analysis, troubleshooting, and failure root-cause analysis.
• Good understanding of high availability, redundancy, and capacity planning for IMS networks.
• Solid knowledge of GSM, WCDMA, LTE, and 5G network architecture and signaling.
• Strong understanding of Mobile Core networks, call control, signaling, digit analysis, and telecom call flows.
• Good understanding of Machine Learning, Artificial Intelligence, Cloud technologies, and scripting.
• Understanding of analytics, automation frameworks, and telecom operations processes.
• Experience working with vendors, network delivery, operations, and SNOC teams.

Qualification & Experience

• Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
• 5–10 years of experience within the telecom industry.
• Strong expertise in IMS technologies and telecom core network operations.
• Experience within Managed Services and telecom operational environments preferred.

Behavioral Competencies

• Strong leadership and cross-functional coordination skills.
• Excellent communication and stakeholder management capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Proactive and results-oriented mindset.
• Ability to work effectively under pressure in critical operational environments.
• **Why join Ericsson?**At Ericsson, you´ll have an outstanding opportunity.
• The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build solutions never seen before to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
• We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
• Ericsson is proud to be an Equal Opportunity Employer. learn more.
• **Primary country and city:** Saudi Arabia (SA) \|\|