Technical Authority Expert IP Core

Overview

Transmission Technical Authority & Operations

• Provide second-line technical authority support for the Transmission domain under Ericsson governance.
• Support troubleshooting across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and transport infrastructure.
• Coordinate troubleshooting and restoration with vendors, third parties, Field Operations (FO), customer teams, and design organizations.
• Guide FO and operational teams during troubleshooting and restoration activities.
• Support node acceptance, configuration management, software maintenance, and operational audits.
• Verify MDTs, TCNs, maintenance activities, and compliance requirements.
• Handle requests, escalations, and reporting activities.

Assurance & Incident Management

• Manage assurance activities including Change Introduction impact analysis, Business Requirement impact analysis, and complex change support.
• Support rollback and fallback decisions during major operational changes.
• Define and coordinate security preventive maintenance activities.
• Design KPI reporting, event correlation, and filtering mechanisms.
• Support Incident Management including outage handling, degradation analysis, troubleshooting, and complex incident resolution.
• Initiate Problem Management activities and third-level functional escalations.
• Support Security Incident Management and coordinate with vendors, suppliers, partners, and field services during critical incidents.
• Perform proactive trend analysis to identify failures and improve recovery processes.

Customer Experience & Service Lifecycle Management

• Support Customer Experience Management activities including experience analysis, issue resolution, and operational improvements.
• Analyze operational reports to drive customer experience improvements.
• Manage use cases across design, build, testing, and operational support.
• Ensure operational compliance, service quality, and SLA adherence.

System Administration & Fulfillment

• Perform system administration activities including corrective tasks, database maintenance, server/application interconnections, and user access management.
• Support Service Resource Fulfillment activities including planning, execution, testing, reporting, and logging.
• Perform software updates, FNI implementation, patch introduction, and feature deployment activities.
• Analyze software update impacts and define implementation procedures and recommendations.
• Support asset and configuration management activities.

Automation & Analytics

• Support Analytics & Automation initiatives by identifying automation and operational improvement opportunities.
• Collaborate with automation teams to define requirements and support implementation.
• Prepare Methods of Procedure (MOPs) for automation use cases.
• Perform testing, validation, and acceptance of automation solutions.

Cross-Domain Collaboration

• Build understanding of interfaces, protocols, and parameters across telecom domains to support cross-domain issue resolution.
• Interface with E2E Service Experts and cross-domain squads to support restoration and service continuity activities

Technical Competencies

• Strong understanding of telecom network architecture across 2G, 3G, 4G, and 5G technologies.
• Strong expertise in transmission networks including routers, L2/L3 switches, MPLS networks, and transmission infrastructure.
• Good understanding of transport networks, telecom signaling, traffic concepts, voice/data flows, and telecom services.
• Strong troubleshooting experience within multivendor telecom environments.
• Knowledge of KPI formulas, KPI degradation analysis, and troubleshooting methodologies.
• Good understanding of scripting, automation, analytics, and telecom operational processes.
• Understanding of Machine Learning, Artificial Intelligence, and Cloud technologies.
• Knowledge of core and access network performance/configuration parameters and their interpretation.
• Understanding of support and supply processes.
• Strong telecom fundamentals and network architecture understanding.

Qualification & Industry Experience

• Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
• 5–10 years of experience within the telecom industry.
• Experience within Managed Services, Transmission Operations, IP Transport, or telecom operational support environments preferred.

Behavioral Competencies

• Strong leadership and cross-functional coordination capabilities.
• Excellent communication and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Proactive and results-oriented mindset.
• Ability to work effectively under pressure in operational environments.

Why join Ericsson?