Technical Authority Expert - NFVI

Overview

Technical Authority & Domain Expertise

• Provide second-line technical authority support for Cloud Infrastructure and IP domains under Ericsson governance.
• Provide Core and Cloud domain expertise to Domain Support and Automated Operations teams.
• Support Cloud Infrastructure, IP Core, and telecom environments across operational, assurance, and fulfillment activities.
• Perform troubleshooting, operational assessments, configuration support, and restoration follow-up activities.

Incident, Problem & Fault Management

• Support Incident Management activities including complex incident resolution, critical incident handling, and service restoration.
• Initiate and support Problem Management processes and third-level functional escalations.
• Support Security Incident Management and coordinate with Field Services and external partners during major incidents.
• Perform proactive trend analysis to identify failures and improve recovery processes.

Assurance, Change & Configuration Management

• Perform assurance activities including Change Introduction and Business Requirement impact analysis, and support complex changes.
• Support rollback and fallback decision-making during critical operational changes.
• Define and coordinate security preventive maintenance activities.
• Support KPI reporting, event correlation, and filtering definitions.
• Handle configuration, audit, software, and customer service request management.
• Manage access control, user management, and reconciliation activities.

System Administration & Fulfillment

• Perform system administration tasks including database maintenance, server/application interconnections, and corrective activities.
• Support software updates, package implementation, patches, and feature deployments.
• Perform end-to-end Service Request fulfillment including planning, execution, testing, reporting, and logging.
• Support asset and configuration management processes.
• Execute and remove incident/problem workarounds as required.

Automation & Analytics

• Support Automation & Analytics teams by identifying automation opportunities and defining requirements.
• Develop and improve automated Service Delivery methodologies and automation solutions.
• Investigate and troubleshoot automation-related issues and use cases.
• Support implementation, testing, validation, and acceptance of automation use cases.
• Drive continuous improvement through analytics and operational insights.

Customer Experience & Cross-Domain Collaboration

• Support Customer Experience Management activities including experience analysis and issue resolution.
• Drive customer experience use case configuration, testing, and validation.
• Report Service Resource Fulfillment KPIs and operational performance.
• Interface with E2E Service Experts and cross-domain squads to support restoration and operational improvement initiatives.

Technical Competencies

• Strong understanding of telecom network architecture across 2G, 3G, 4G, and 5G technologies.
• Strong telecom fundamentals and understanding of Mobile Core, IP Core, and Cloud Infrastructure environments.
• Good understanding of Cloud technologies, virtualization, containers, Kubernetes, and infrastructure platforms.
• Strong troubleshooting experience within multivendor telecom and cloud environments.
• Knowledge of KPI formulas, degradation analysis, and troubleshooting methodologies.
• Good scripting and automation knowledge.
• Good understanding of Machine Learning, Artificial Intelligence, and analytics technologies.
• Knowledge of network architecture, telecom protocols, and core/access network performance parameters.
• Understanding of support and supply processes.
• Experience in operational support, configuration management, incident management, and change management.
• Understanding of customer segmentation, telecom services, and operational governance.

Qualification & Industry Experience

• Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
• 5–10 years of experience within the telecom industry.
• Experience within Managed Services, Core Operations, IP Operations, or Cloud Infrastructure environments preferred.

Behavioral Competencies

• Strong leadership and cross-functional coordination capabilities.
• Excellent communication and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Proactive and results-oriented mindset.
• Ability to work effectively under pressure in operational environments.

Why join Ericsson?