Technical Authority Expert
Key Skills for This Role
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About this opportunity
Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.
What you will do
- Support the following systems and functions:
- Monitoring of the production system & ensuring its performance and stability
- Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
- Trouble Tickets resolution – Resolve day to day customer issues
- Coordination with IT/network teams to resolve any operational or functional issues
- Responsible for answering adhoc requests from various teams
- Analyse the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
- Deploy CRs on production environments and ensure smooth system performance
- Follow ITIL processes and exhibit expertise in Incident, Problem and change management
- Ensure SLA compliance for application and trouble tickets
- Proactive competence development of self in new solution areas & certifications
- Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
The skills you bring
- Must Haves:
- Good understanding of Webservices (SOAP, REST), Content management system for websites / portals.
- Hands on with React, NodeJS, GraphQL, Advanced Java
- Hands on experience and very good knowledge of supporting application stacks hosted on Red Hat Openshift (Containerized stack)
- Log analysis using Splunk / ELK (Kibana)
Good to have
Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
Knowledge of deployment and maintenance of web-based applications
Strong knowledge of Linux command-line environment
Experience in web application development and support
Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
Strong learning and time management skills
Team player capable of working independently
Should be willing to work in 24*7 environment
Good communication skills
About Ericsson
Global provider of communications technology, software, and services.
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