Automated Operations Engineer Access TX

About the opportunity

Operations and service assurance

• Monitor alarms and handle incidents across telecom and IT environments.
• Perform initial troubleshooting and event analysis, escalating incidents according to defined procedures.
• Support operational reporting, data analysis, and performance tracking.
• Coordinate with operational teams to resolve incidents and service requests promptly.
• Contribute to service assurance and adhere to operational processes and procedures.

Automation and documentation

• Support automation initiatives using and maintaining scripts, dashboards, and workflow tools.
• Identify opportunities for operational improvements and automation enhancements.
• Prepare and maintain operational documentation, reports, and knowledge articles.
• Support AI-driven operational improvements and modern service management practices.

Shift work and collaboration

• Participate in shift-based operations to maintain service continuity and meet operational targets.
• Collaborate with cross-functional teams and participate in training and continuous learning.

Qualifications and experience

• Bachelor’s degree in telecommunications, information technology, computer science, engineering, or a related field.
• Strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts.
• At least two years of experience managing telecom networks or experience in IT operations.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Interest in telecom operations, automation technologies, scripting, and AI-driven solutions.

Additional skills and working requirements

• Basic knowledge of scripting languages, databases, or automation tools is an advantage.
• Understanding of incident management, monitoring tools, or managed services concepts is a plus.
• Ability to work shifts, manage multiple priorities, communicate and collaborate, and adapt to new technologies and processes.

Development opportunities

• Gain exposure to modern telecom operations, managed services, automation, AI-driven improvements, and service assurance.
• Access structured learning and career development pathways in telecom operations and automation.