Automated Operations Engineer Access TX

About this opportunity

What you will do

• Responsible for alarm monitoring and incident handling across telecom and IT environments.
• Perform initial troubleshooting, event analysis, and incident escalation according to defined procedures.
• Assist in operational reporting, data analysis, and performance tracking.
• Support automation initiatives including use and maintenance of scripts, dashboards, and workflow tools.
• Coordinate with operational teams to ensure timely resolution of incidents and service requests.
• Contribute to service assurance activities and adherence to operational processes.
• Identify opportunities for operational improvements and automation enhancements.
• Prepare and maintain operational documentation, reports, and knowledge articles.
• Participate in shift-based operations ensuring service continuity and compliance with targets.
• Collaborate with cross-functional teams and gain exposure to telecom network technologies and managed services.
• Participate in training and continuous learning on telecom operations, automation, and emerging technologies.
• Support implementation of AI-driven operational improvements and modern service management practices.

The skills you bring

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field.
• Strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts.
• Previous experience in Managing Telecom Networks (minimum 2 years) or IT Operations.
• Strong analytical and problem-solving skills with a structured approach to troubleshooting.
• Interest in telecom operations, automation technologies, scripting, and AI-driven solutions.
• Good communication and collaboration skills with the ability to work in multicultural environments.
• Willingness to learn and adapt to new technologies, tools, and operational processes.
• Basic knowledge of scripting languages, databases, or automation tools is considered an advantage.
• Good understanding of incident management, monitoring tools, or managed services concepts is a plus.
• Ability to work in a shift-based operational environment and manage multiple priorities.
• Self-motivated mindset with a strong desire to develop technical and operational expertise.

What You Can Expect

• Exposure to modern telecom operations and managed services environments.
• Hands-on experience with automation, AI-driven operational improvements, and service assurance practices.
• Opportunities to develop technical, operational, and analytical capabilities.
• Structured learning and career development pathways within telecom operations and automation domains.
• Career growth opportunities toward engineering, automation, operations, service management, or leadership roles.

Primary country and city

• Saudi Arabia (SA) || Riyadh.