Technical Account Manager - Term

Role overview

What you will do

• Guide platform decisions, recommend configurations and enhancements, and deliver quality technical changes based on client needs.
• Drive product adoption and administrator training; conduct program health reviews and configuration audits to improve efficiency and scalability.
• Manage technical escalations, coordinate cross-functional issue resolution, communicate timelines, and provide tailored technical guidance.
• Build trusted client relationships, align solutions with CSR and business objectives, and develop health optimization reviews using data.
• Identify program growth opportunities and retention risks, and coordinate strategic opportunities with Sales and Client Success.

What you bring

• BA/BS degree or equivalent education and 3–5 years in B2E/B2B client success, support, or similar technical account management roles.
• B2B SaaS experience with moderately complex solutions is preferred.
• Troubleshooting experience using developer tools to investigate client implementation issues.
• Stakeholder management experience, relationship-building skills, adaptability, and persuasive communication.
• Strong organization, project management, analytical ability, attention to detail, and sound judgment; able to oversee and resolve client service issues.

Workplace

• Benevity uses a flexible hybrid approach; employees near an office choose when in-person collaboration is useful, with no set in-office time requirement.