Technical Account Manager - Term

Role overview

Technical and client responsibilities

• Guide platform decisions and recommend configurations, enhancements, and feature requests based on client goals.
• Own technical changes, configuration audits, and program health reviews to improve efficiency and scalability.
• Support product adoption, advise administrators on best practices, and deliver feature training.
• Lead technical escalations, coordinate internal experts, and communicate timelines and issue resolutions.
• Build trusted client partnerships aligned with client CSR and business objectives.
• Use client data in program health reviews to identify barriers, recommend improvements, and surface retention risks.
• Provide strategic guidance on client configurations and processes, and identify opportunities for Sales and Client Success engagement.

Candidate requirements

• BA/BS degree or equivalent education.
• Three to five years in B2E/B2B client success, support, or similar technical account management roles.
• B2B SaaS experience with moderately complex solutions is preferred.
• Troubleshooting experience using developer tools to investigate client implementation issues.
• Stakeholder management experience; strong relationship-building, organization, project management, analytical judgment, and attention to detail.
• Able to oversee client service issues and adapt in a changing environment.

Workplace

• Benevity describes its work arrangement as flexible hybrid, with no set in-office requirement for employees near an office.