Technical Account Manager (English/Arabic Speaker)
Skills
About This Role
Overview
- We are seeking a Technical Account Manager (TAM) with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies.
- This role will be responsible for managing customer relationships, mitigating churn, driving customer expansion, and enhancing customer experience through structured success plans.
- Some examples are delivering business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for internal IT groups.
- The ideal candidate will be highly strategic, partnering closely with customers to ensure they realize the full value of Commvault products and services.
- They will also be responsible for driving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
- u>How you will make an impact:
- u> Customer Relationship Management:
- Build and maintain strong, strategic relationships with key stakeholders within customer organizations.
- Serve as the main point of contact, ensuring alignment between the customer s goals and our cyber resiliency solutions.
- Regularly communicate and meet with customers to review progress, assess needs, and offer tailored guidance to improve security posture.
- Travel and On-Site Customer Meetings: Travel will be required to attend on-site customer meetings. The ability to effectively engage with clients in person is essential to building strong relationships and understanding their needs.
- u> Cyber Resiliency Strategy:
- Act as a trusted technical advisor, guiding customers in the continued adoption and use of robust cyber resiliency strategies to protect their business. Aligning customer business outcomes to their technical solutions.
- Stay informed on industry trends, cyber risks, and emerging technologies to provide relevant insights and recommendations to customers.
- Lead technical discussions with customer teams to ensure seamless integration and adoption of solutions that meet their complex requirements.
- u>Customer Experience & Advocacy:
- Ensure an exceptional customer experience by providing proactive, personalized support that fosters trust and loyalty.
- Advocate for customers within the company, ensuring their feedback and needs are represented in product development and service improvements.
- Build customer advocacy by turning satisfied customers into case studies, references, and champions of our solutions.
- Act as liaison between the customer and the greater Commvault ecosystem including Customer Support, Product Management, and Development, Marketing, and Leadership.
- Build relationships with partners and other vendors within the customer ecosystem.
- u>Drive High GRR & NRR Growth:
- Ensure high Gross Revenue Retention (GRR) by maintaining strong customer relationships and delivering results that meet or exceed expectations.
- Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.
- Use data, metrics, and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.
Qualifications
- and Skills
- 5+ years advanced / architect level experience in Commvault. Designing, implementing, managing complex Commvault estates.
- Expertise in Cyber Resiliency, Data Management, and Security solutions and principles.
- Experience with cloud platforms (AWS/Azure/GCP) is preferred.
- Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.
- Successful project management skills
- Strong theoretical knowledge across a broad spectrum of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus.
- The role will periodically be on a dedicated assignment and therefore travel within designated region.
- Excellent English/Arabic communication skills both verbal and written to a professional level.
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