Technical Account Manager, Google Cloud Consulting (English, Arabic)

Overview

• Minimum qualifications:
• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
• Ability to communicate in English and Arabic fluently to support client relationship management in this region.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

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• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key technical stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand technical needs.
• Plan for customer events and launches, partnering with support, engineering and SRE to ensure customer success during critical moments. Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• See also Google's EEO Policy and EEO is the Law.
• If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.