Technical Account Manager - Property Developer Solution >

Application

Technical Account Manager

What You’ll Do

• Client Success and Strategic Account Management:
• + Own the post-sales technical relationship with key accounts in the UAE, ensuring smooth onboarding, integration, and long-term success.
• + Build trusted relationships with key decision-makers and become a go-to advisor for Redpin’s products and technical solutions
• + Deliver compelling product demos and integration plans tailored to client workflows and systems.
• + Drive adoption of new features, proactively identifying optimization opportunities across implementations.

• Product Adoption & Optimization

• Internal Stakeholder Management/Cross Fucntional Collaboration

• + Run internal reporting, including MBRs and analytics, to support visibility and planning
• + Partner with Product & Eng, Operations, Compliance, and Marketing to ensure alignment on customer requirements and successful project delivery
• + Develop a deep understanding of client requirements and translate them into optimal solutions that meet their needs
• + Collaborate with the Global Head of Growth and the wider leadership team to support strategic planning and objectives
• Leadership
• + Provide thought leadership on industry trends, challenges, and the competitive landscape to inform sales strategies

What You’ll Need

• 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined
• Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies
• Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes
• Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a clear and concise manner
• Have a deep understanding of APIs, databases, system infrastructures, and architecture
• Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
• Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
• Experience influencing technical decision-makers and building trusted relationships with stakeholders at all levels, including C-suite
• Comfortable working under pressure to meet deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy

Bonus Points

• Previous experience and/or network of property developers and real estate players in the UAE
• Previous experience in the fintech or proptech sectors
• Background knowledge and understanding of International Real Estate