Team Leader - Refurbishment Services (AM Shift)

About The Role

Salary Package: plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

• Why SCC?
• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company
• Lead and supervise the Refurbishment Services team, providing day-to-day direction, support and operational leadership.
• Oversee all refurbishment, testing, grading, repair and cosmetic restoration activities to ensure customer assets are processed efficiently and effectively.
• Plan and schedule workloads, staffing and resources to ensure all customer OLA, SLA and project commitments are achieved.
• Ensure customer equipment is refurbished, configured, cleaned, tested and packaged to the highest quality standards for reuse, redeployment or resale.
• Maximise asset recovery and resale value through effective grading, repair decisions and refur-bishment processes.
• Act as a key operational point of contact for designated customer refurbishment projects and service requirements.
• Coordinate project activities, priorities and resources to ensure customer expectations and de-livery milestones are achieved.
• Implement and maintain robust quality control procedures to ensure consistency, functionality and presentation standards across all refurbished assets.
• Monitor and drive departmental KPI performance, productivity levels, quality metrics and opera-tional efficiency.
• Provide technical guidance and operational support to team members, assisting with fault diag-nosis, repair processes and refurbishment best practice.
• Develop, coach and train team members to ensure appropriate skill levels, competency stand-ards and operational flexibility are maintained
• Ensure compliance with Health & Safety requirements, Safe Systems of Work, Traffic Manage-ment Plans and all company operational procedures.
• Maintain a strong security culture, ensuring customer assets are handled securely and all opera-tional processes remain compliant with customer and company requirements.
• Drive continuous improvement initiatives focused on refurbishment quality, process efficiency, asset recovery rates, customer satisfaction and team performance whilst delivering regular team briefings and participating in Team Leader meetings.
• Previous supervisory experience in a similar operational role. or intelligent, adaptable individu-al who can be suitably trained.
• Must have excellent reporting skills
• Must have excellent people management skills
• Must have the ability to communicate effectively at all levels.
• Security Clearance is mandatory for this role. Successful applicants without SC clearance will be put through the vetting process on joining.

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