Sales Support Executive

Role overview

Account and sales support

• Provide day-to-day support to assigned Account Managers and hold regular calls to agree account priorities, actions, opportunities, risks and deadlines.
• Maintain knowledge of account stakeholders, procurement routes, portals, frameworks, service requirements, vendor agreements and commercial processes.
• Support business retention, pipeline progression, growth opportunities and customer engagement.
• Coordinate quotations, pricing requests, orders, renewals, special bids and deal registrations.
• Use vendor pricing programmes and tools to secure competitive pricing and help maximise margin.
• Handle pre-sales enquiries, quotations, orders and customer requests accurately and within agreed timescales.
• Chase outstanding quotations, orders and customer actions, updating Account Managers on progress, delays and risks.

Administration and collaboration

• Maintain CRM records covering opportunities, pipeline activity, customer actions and win/loss outcomes.
• Support meeting preparation, follow-up actions, reporting and account reviews; capture and progress commitments.
• Coordinate suitable administrative work with the Romania support team, including quote management, order processing and CRM updates.
• Promote SCC tools for standardisation, catalogue management, automation, account creation and maintenance.
• Develop knowledge of SCC products, services and vendor propositions to support relevant upsell and cross-sell conversations.
• Coordinate resolution of customer issues with Account Managers and escalate risks promptly.
• Liaise with Credit Control, Warehouse, Operations, Enterprise, Revenue Operations and other specialist teams.
• Support customer product standards, lifecycle management and transitions for end-of-life products.

Compensation and benefits

Requirements

• Ability to support Account Managers across strategic customer accounts and coordinate account activity.
• Ability to build and maintain knowledge of account stakeholders, procurement routes, portals, agreements and operational requirements.
• Ability to accurately coordinate quotations, pricing requests, orders, renewals, bids and deal registrations.
• Ability to maintain accurate CRM records and keep account stakeholders informed of progress, delays and risks.
• Ability to work effectively with internal specialist teams and offshore support.