Commercial CRM and TechStack Manager

We are actively building diverse teams and welcome applications from everyone.

Role: Commercial CRM and TechStack Manager

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £75,000, plus car allowance and large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

Why SCC?

An inclusive workplace

Excellent package: solid basic and company benefits

Hybrid working & core hours in line with role requirements

Career development and life-long learning opportunities

Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

Having invested heavily in a market leading CRM system and supporting Sales Toolsets, SCC are looking for a seasoned individual to design and manage the continuous development and adoption of our Sales TechStack strategy; optimising business value, useability and insight, enhancing user engagement and formulating a strategic roadmap to maximise our investments, reporting on the business benefits the platforms bring. The expert will play a critical role in aligning our Dynamics 365 environment with business goals and ensuring long-term sustainability, as we drive Sales Transformation throughout our business. The role will be accountable for ensuring SCC’s CRM provides a reliable platform for improving pipeline visibility, forecast confidence, sales productivity and data quality.

Key responsibilities:

Own the commercial sales technology roadmap across Dynamics 365 and associated sales tools, ensuring platforms are integrated, adapted, governed and aligned to SCC’s GTM priorities

Conduct a comprehensive and continuous review of our existing Dynamics 365 setup, identifying areas for improvement, prioritising change, managing backlog, establishing a governance framework with stakeholder input, and tracking overall benefit of the platform

Act as the commercial business owner for CRM and related sales platforms, translating sales requirements into prioritised technical and process improvements, in partnership with data teams and third-party providers

Lead initiatives to drive user adoption, including training and best practices and be a central presence across the sales organisation for feedback and input into the development roadmap.

Collaborate with stakeholders across departments to understand requirements and ensure seamless integration and/or adoption of the CRM and other Sales Toolsets, for example Tussell, LinkedIn Sales Navigator

Provide expert guidance on leveraging Dynamics 365 to support key business initiatives.

Build a detailed roadmap for system and toolset enhancements, future developments, and continued optimisation, aligned to business requirements and initiatives, including identifying opportunities to use automation, AI and embedded intelligence within the CRM to improve seller productivity and management visibility

Offer recommendations on best practices, industry trends, and innovative approaches within the Dynamics 365 ecosystem.

Manage a small team of CRM specialists/admins, setting objectives and coaching for peak performance

Data Governance & Quality: Define and enforce data‐entry standards and data management, partly with the use of automated data-health dashboards (completeness, accuracy, activity levels) and drive remediation cycles

Skills and experience:

5 yrs+ of proven experience leading a CRM (ideally Dynamics 365) optimisation, adoption and strategy development in a B2B/VAR/tech environment

Experience in CRM Product ownership, Sales process design data governance and change adoption

Strong understanding of business processes and how a CRM system can enhance them

Excellent stakeholder management skills, with the ability to collaborate across multiple teams and at a senior exec level

Experience driving user adoption through training and engagement initiatives and excellent change-management skills to support

Priori management of a team, including but not limited to CRM administrators and/or analysts

Strategic mindset with the ability to develop long-term plans for system enhancement

Strong problem-solving skills and the ability to work independently.

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life