Team Leader - Attractions

Role purpose

Attractions operations

• Direct frontline team members and ensure the department delivers agreed guest service standards.
• Support the Attractions Management Team with organizing and implementing ride attendant training.
• Work with operational stakeholders to achieve park standards and KPIs; monitor guest and employee interactions and act on departmental results.
• Support regular meetings, maintain effective communication, and demonstrate company values.

Safety and compliance

• Assist with risk assessments and keep them current as live documents.
• Ensure health, safety, and security policies and safe working procedures are understood, monitored, and reviewed.
• Monitor legislative changes and maintain compliance; investigate incidents and take corrective action where needed.

Financial and commercial duties

• Assist with staff scheduling and operational coverage, plan for contingencies, and maintain OPEX in line with budgets.
• Recommend new products and ways of working to improve profitability and use historical departmental information to identify commercial opportunities.
• Collect attendance and offer information with the Attractions Management Team and support park events as needed.

People leadership

• Monitor sick leave, absenteeism, and daily operating updates and communicate them to the Attractions Management Team.
• Motivate, manage, and develop the team, apply performance management, and promote a positive working environment.

Qualifications and experience

• High school education or equivalent.
• At least six months of operational experience in a theme park, at frontline or preferably middle-management level, with related customer service experience.
• Previous work experience in hospitality or a theme park.

Skills and abilities

• Organizational and planning skills, ability to execute multiple tasks, and effective task prioritization.
• Leadership, problem-solving, and communication skills.
• Competency in Microsoft Office, including Word, Excel, email, and PowerPoint.
• Ability to work under pressure, punctuality, and physical fitness.

Work environment