Team Lead - Reconciliation
Role Overview
The main responsibility of the Order Reconciliation Team Lead is to ensure quality and timely results in accordance with the department’s KPIs, through the teams they manage. To achieve the targets set by the department, the Team Lead must inspire and motivate team members, establish high-performance standards, acknowledge and validate team members' efforts and contributions, and ensure efficient interaction among team members. It is also important to ensure a trusting and respectful work environment.
A successful Team lead needs to lead in alignment with company values, distribute information to all layers and steer the team into the right direction. The role will be responsible for ensuring the smooth daily operations of the team.
This role requires a person with advanced knowledge of designated workflows and the ability to communicate effectively with team members and managers.
Key Skills for This Role
Full Job Posting
Profile Summary
The main responsibility of the Order Reconciliation Team Lead is to ensure quality and timely results in accordance with the department’s KPIs, through the teams they manage. To achieve the targets set by the department, the Team Lead must inspire and motivate team members, establish high-performance standards, acknowledge and validate team members' efforts and contributions, and ensure efficient interaction among team members. It is also important to ensure a trusting and respectful work environment.
A successful Team lead needs to lead in alignment with company values, distribute information to all layers and steer the team into the right direction. The role will be responsible for ensuring the smooth daily operations of the team.
This role requires a person with advanced knowledge of designated workflows and the ability to communicate effectively with team members and managers.
Job Responsibilities
- Ensure the team’s effective operation
- Design team members daily schedule (assigned task,working hours, etc)
- Keep the team focused and on track
- Provide guidance to the team based on management direction
- Provide team leadership and coaching
- Create an environment based on trust, open communication, creative thinking, and cohesive team effort
- Lead by setting a good example
- Support team members on their daily tasks and ensure they have the necessary training to effectively participate in the team
- Facilitate problem solving and collaboration
- Intervene when necessary to help the team in resolving issues
- Evaluate team members in terms of performance, creativity, strengths, weaknesses, attitude and provide feedback to agents
- Discuss and set personal targets with each team member
- Support the personal development of team members
- Run yearly appraisals with the team members
- Interact with Manager
- Discuss and/or escalate issues which cannot be resolved by the team
- Provide status reporting of team activities according to the program plan or schedule
- Assess feedback received from colleagues and forward to managers
- Work with manager to obtain necessary resources or equipment to support the team’s needs
- Constantly improve and automate procedures and processes with manager
- Keep Manager informed of tasks accomplishment, issues, and status
Job Requirement :
- 2+ years of experience as a Team Lead in current role
- 8-10 years of experience in Indian Accounting Reconciliation
- Bachelor’s degree in Accounting, Finance or relevant
- Identify automation opportunities to minimize manual data matching and transition the team toward exception-based reconciliation.
- Support internal and external audits by providing clean, well-documented reconciliation data and evidence.
- Excellent written and verbal communication skills in English
- Experience in coaching, training or/and people management will be considered as a plus
- Experience working with deadlines
- Experience in analyzing data and producing reports
- Excellent knowledge of Department tools & Systems
- Self-driven, proactive and results oriented
- Nice to have
- Previous experience with ERPs, preferably Microsoft Dynamics 365
- Knowledge of GDSs (Amadeus, Sabre, Travelport)
- Previous experience in the Travel Industry
Thorough On Boarding Process
We are building a stellar onboarding adventure just for you, spanning your first 120 days, including access to learning resources, Q&A sessions with our CEO and a buddy program.
Competitive Benefits
- We pay fairly and align compensation with your role's impact on the company. Referral bonus, pension and insurances are also applicable, with some variations across our locations.
Wellbeing & Community
In order to be the best version of you every day, you need an environment that provides for your wellbeing. From breakfast & good coffee to start your day to healthcare, employee assistance plans and team bonding events we've got you covered!
Opportunities for Development
You will find extensive learning opportunities, team training and workshops connected to your role as well as guidance from renown leaders, all provided in a fast pace environment with flat hierarchies.
Hybrid Work
We want you to enjoy the best of all worlds and we know that doesn't always mean working at the office. We have a hybrid policy, including working from anywhere 2 weeks every year.
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
About Etraveli Group
Private Swedish flight-technology company providing flight distribution, fulfillment, fintech, and AI tools to travel businesses and travelers.
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