Team Lead

Role overview

Leadership and inbound operations

• Supervise coordinators, allocate work by priority, manage shift coverage, coach staff, and support performance and KPI tracking.
• Coordinate supplier, distribution center, store, and customer receipts and returns; verify shipment notices, put-away, inspections, and damage reporting.
• Support seasonal launches, campaigns, openings, refits, reverse logistics, and transfers between stores, e-commerce, brands, or seasons.

Outbound, e-commerce, and customer service

• Coordinate store replenishment around delivery windows, mall rules, store hours, delivery bookings, labeling, packing, and floor-ready requirements.
• Manage e-commerce order flows, delivery options and cut-offs, and courier collections, failed deliveries, and return pickups.
• Communicate delivery risks and stock discrepancies, support campaigns and events, and resolve complaints within authority.

Inventory, compliance, and coordination

• Maintain accurate WMS movements and confirmations; support cycle counts, seasonal reclassification, and slow-moving or obsolete stock management.
• Review operational and inventory reports and flag shrinkage, high-value SKU, and stock-aging risks.
• Follow client SOPs, brand handling, security, and loss-prevention standards, and identify opportunities to improve picking, packing, returns, and delivery coordination.
• Coordinate with internal warehouse, transport, customs/freight, IT/WMS, and finance teams and external client, mall, courier, and brand teams.

Qualifications and experience

• Minimum 3–5 years in fashion or retail logistics operations is mandatory.
• Strong understanding of seasonal fashion cycles, store replenishment models, and e-commerce fulfillment processes.
• Experience with WMS systems and MS Excel reporting.
• A diploma or bachelor’s degree is preferred; prior team leadership or shift-in-charge experience is preferred.