Operational Key Account Manager, Road Operations

Role overview

Account and transport operations

• Acts as the primary operational contact for assigned key accounts and maintains customer and internal stakeholder relationships.
• Oversees daily transport activities and coordinates planners, dispatch teams, driver management, and subcontractors.
• Monitors shipment execution, vehicle utilization, delivery performance, schedules, routes, and capacity; resolves delays and service disruptions.

Performance and cost management

• Monitors SLAs and KPIs, reports performance, analyzes service gaps, and implements corrective actions.
• Drives improvements in on-time delivery, transport efficiency, and customer experience.
• Monitors transport costs and account profitability; supports route optimization, load consolidation, fleet utilization, budgeting, forecasting, and capacity planning.

Coordination, compliance, and improvement

• Coordinates with sales, customer service, operations, finance, and procurement; supports customer onboarding and operational transitions.
• Leads continuous improvement and maintains documented operational procedures and customer-specific SOPs.
• Ensures regulatory, safety, company policy, and contractual compliance; manages operational risks, documentation, claims, and incidents.

Education and experience

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5–7 years of experience in road transportation, logistics operations, or key account management.
• Strong understanding of domestic and cross-border road freight operations; experience managing strategic customers and transport service providers.
• Knowledge of TMS, operational reporting, and performance analytics.

Skills

• Strong communication, problem-solving, negotiation, and stakeholder management skills.
• Strong organizational and follow-up skills; able to work independently and collaboratively in a fast-paced environment.