Team Lead Content Operations - Local Shops MENA
About This Role
Team Management
Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines
Conduct periodic team briefings to maintain performance standards or address any changes in process flow
Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity
Process Optimization
Develop SOPs to manage workload and adhere to SLAs
Highlight key issues and areas of development to address with relevant internal stakeholders
Enrich offline databases for ease of use and scalability
Vertical Migrations
Lead Vertical Migrations depending on suitability and enhanced customer experience
Create category trees and product listings based on research and experimentation
Work closely with Account Managers to collect relevant data from Partners
Monitor pre and post performance of migrated verticals and share insights
Key Account Revamp
Collaborate with internal and external stakeholders to plan and execute Key Account re-categorization, assortment revamp and inventory accuracy
Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics
Streamlining Local and Regional Initiatives and Campaigns
Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring
Organize training for new feature rollout and content product advancements
Collate and share feedback on a regular basis to maintain content standards
Content Guidelines and Quality Check
Ensuring guidelines and timelines are adhered for every campaign and project
QC procedures to safeguard talabat and partner s interest and minimize escalations
Minimize content-related order cancellations through regular spot checks and long-term fixes
Opportunity Seeking
Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners
Curate local campaigns by identifying gaps in the trade calendar
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