Housekeeping Team Leader – Guest Experience & Floor Operations Specialist at InterContinental Residences Dubai Business Bay

About This Role

At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Team Leader to support daily housekeeping operations and ensure exceptional cleanliness, presentation, and guest comfort across assigned floors and public areas.

This role is designed for a hands-on, detail-oriented, and guest-focused professional who leads by example—ensuring every room and space reflects consistency, care, and the highest standards of luxury living.

This is more than a traditional housekeeping role.

InterContinental Residences Dubai Business Bay represents refined residential luxury, where every detail matters.

As a Housekeeping Team Leader, you play a vital role in delivering these standards on the ground—supporting the team, maintaining quality, and ensuring every guest space is prepared to perfection.

Why This Role Matters

Housekeeping is at the heart of the guest experience.

As a Team Leader, you will bridge leadership and operations—supporting the Housekeeping Supervisor in ensuring productivity, quality control, and smooth day-to-day coordination.

You will help maintain consistency across rooms and public areas while guiding attendants and ensuring tasks are completed efficiently and to brand standards.

This role is essential in delivering both guest satisfaction and operational consistency.

Be the Detail Behind the Experience

You will support the supervision of housekeeping attendants, assist in inspections, and ensure that all cleaning tasks are completed to the highest standards.

From preparing rooms to supporting team performance, you will ensure every detail reflects care, quality, and readiness—contributing to a seamless guest experience.

What We’ll Support You to Do

• Deliver Consistent Standards: Ensure rooms and public areas meet cleanliness expectations
• Support the Team: Guide attendants and assist with daily task coordination
• Enhance Guest Experience: Respond efficiently to guest needs and requests The Gig

Reporting to the Housekeeping Supervisor, the Housekeeping Team Leader supports daily housekeeping operations at InterContinental Residences Dubai Business Bay.

• The Opportunity: Take a hands-on leadership role within a luxury residential environment
• The Strategy: Maintain consistency, efficiency, and attention to detail
• The Impact: Support high-quality standards and contribute to guest satisfaction

You will be responsible for coordinating daily tasks, supporting inspections, and ensuring operational flow on assigned floors.

Stay Human

At InterContinental, every detail matters.

This role is about more than completing tasks—it is about creating comfort and care through consistency, teamwork, and attention to detail.

Your Day-to-Day

No two days are the same; your responsibilities will include, but are not limited to:

Floor Operations & Coordination

• Assign and support daily tasks for housekeeping attendants

• Monitor progress and ensure timely completion of duties

• Assist in prioritising room cleaning based on arrivals and departures

• Support smooth workflow across assigned areas Room & Area Inspections

• Conduct spot checks of guestrooms and public areas

• Ensure cleanliness, presentation, and readiness standards are met

• Report maintenance issues and follow up with Engineering

• Support final room checks before guest arrival Guest Experience

• Respond promptly to guest requests and requirements

• Assist in resolving housekeeping-related concerns

• Ensure attention to detail in room setup and amenities

• Deliver service with a positive and professional attitude Operational Support

• Coordinate with Front Office on room status updates

• Ensure accurate communication of room readiness

• Assist with linen, supplies, and stock control

• Support VIP and special request preparations Quality & Compliance

• Follow health, safety, and hygiene standards

• Ensure proper use of cleaning equipment and chemicals

• Support cleanliness audits and reporting

• Maintain adherence to brand standards What Success Looks Like

• Consistent cleanliness and presentation across assigned areas

• Efficient completion of daily housekeeping tasks

• Strong support to team members and supervisors

• Positive guest feedback on room quality and service

• Smooth coordination with Front Office and Engineering

• Adherence to operational and safety standards Who This Role Is Perfect For

• Detail-oriented and hands-on hospitality professional

• Emerging leader with team support experience

• Guest-focused with a proactive mindset

• Organised and efficient in daily operations

• Comfortable working in a fast-paced environment

• Passionate about maintaining high standards What We Need From You

Ideally, you bring some (or all) of the following:

Education

• Hospitality-related qualification preferred

Experience

• 1–3 years in housekeeping operations

• Experience in a senior room attendant or team leader role preferred

• Experience in luxury or upscale hotels is an advantage

• Basic knowledge of Opera or similar systems beneficial

• GCC/Dubai experience is a plus Personal Attributes

• Strong attention to detail

• Supportive and team-oriented approach

• Good communication skills

• Reliable and organised

• Positive and service-driven attitude

• Commitment to quality and consistency What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people, we’d still love to hear from you.

Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.