Team Lead Account Management

Role overview

Key responsibilities

• Manage complex critical partners and personally manage key restaurant accounts.
• Coach the team on end-to-end client relationships, pitching, negotiation, and profitable partnerships.
• Track daily, weekly, and monthly targets and support team efficiency.
• Train and develop team members, set clear expectations, and guide professional growth.
• Maintain detailed performance reporting and prepare reports for senior management.
• Develop account strategies that maximize partner success and revenue.
• Build partner relationships, understand needs, and ensure expectations are met.
• Collaborate across teams to address partner concerns and improve partner experience.
• Analyze account performance, identify trends, and recommend strategic actions.
• Identify process improvements and contribute to best practices.
• Drive team pipeline and attainment against goals.

Qualifications

• 5+ years of experience, ideally in sales, account management, or related work.
• Experience with Salesforce CRM and Google Apps.
• Ability to work in a transactional deal cycle and use creative sales tactics to engage prospects.
• Demonstrated ownership and dedication.