Talend ETL Support Engineer

Job Summary

Key Responsibilities

• Monitor daily ETL job executions and ensure successful completion of scheduled data integration processes.
• Proactively identify, investigate, and resolve ETL job failures, performance issues, and operational incidents.
• Perform job restarts, retries, and recovery procedures in accordance with established support processes.
• Monitor and maintain the health and performance of Talend Servers, Remote Engines, and related platform components.
• Analyze logs, troubleshoot system issues, and coordinate with technical teams to resolve complex incidents.
• Ensure data processing accuracy, completeness, and compliance with operational requirements.
• Provide production support and timely incident resolution while meeting agreed SLAs.
• Perform root cause analysis (RCA) for recurring issues and recommend preventive measures.
• Support deployment activities, environment validations, and post-release monitoring.
• Develop and implement minor ETL enhancements, modifications, and optimizations as required.
• Create and maintain technical documentation, operational procedures, and support knowledge articles.
• Collaborate with business users, application teams, database administrators, and infrastructure teams to ensure smooth operations.
• Participate in on-call support activities when required.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3 years of hands-on experience supporting Talend ETL environments.
• Strong experience in ETL monitoring, troubleshooting, incident management, and production support.
• Experience with Talend Administration Center (TAC), Talend Management Console (TMC), Talend Servers, and Remote Engines.
• Good understanding of ETL concepts, data integration, and data transformation processes.
• Experience in analyzing ETL logs and troubleshooting data processing issues.
• Strong SQL skills and experience working with relational databases.
• Familiarity with Linux/Unix environments and basic shell scripting.
• Understanding of batch processing, scheduling tools, and job orchestration concepts.
• Experience handling production incidents and performing root cause analysis.

Preferred Qualifications

• Experience with Talend Data Integration, Talend Cloud, or Talend Data Fabric.
• Knowledge of CI/CD practices and deployment processes.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience working within ITIL-based support environments.
• Exposure to data warehousing and business intelligence ecosystems.

• ETL Monitoring & Troubleshooting

• Incident Management

• SQL & Database Support

• Linux/Unix
• Production Support
• Data Integration

• Job Scheduling & Batch Processing

• Performance Optimization
• Technical Documentation

Preferred Experience

• 3+ years of experience supporting Talend ETL platforms in production environments.
• Experience working in enterprise-scale data integration and support operations.
• Ability to balance operational support responsibilities with minor development and enhancement activities.

Soft Skills

• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management
• Ability to work under pressure and manage multiple priorities
• Proactive problem-solving mindset
• Team collaboration and knowledge-sharing abilities