IT Infrastructure & Operations Manager

Job Summary

Key Responsibilitiesit Operations Leadership

• Lead and manage the IT Operations & Infrastructure function, ensuring the delivery of reliable, secure, and high-performing IT services.
• Develop and execute infrastructure strategies aligned with business objectives and technology roadmaps.
• Establish operational standards, policies, procedures, and governance frameworks.
• Manage IT operational budgets, resource planning, procurement, and vendor relationships.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and user satisfaction.

Data Center Management

• Oversee the management and operation of the organization's data centers and infrastructure facilities.
• Ensure the availability, resilience, security, and performance of all critical infrastructure systems.
• Lead disaster recovery, backup, business continuity, and capacity planning initiatives.
• Ensure compliance with operational, security, and regulatory requirements.

Network Administration Oversight

• Manage enterprise network infrastructure, including LAN, WAN, SD-WAN, VPN, wireless, internet connectivity, and voice systems.
• Ensure network performance, scalability, availability, and security.
• Oversee troubleshooting, incident management, and network optimization initiatives.
• Manage network security controls including firewalls, network segmentation, and access management.

Systems Administration Oversight

• Oversee server infrastructure, virtualization platforms, storage systems, and operating environments.
• Ensure proper maintenance, patch management, monitoring, and performance optimization of server environments.
• Lead infrastructure modernization, cloud integration, and platform enhancement initiatives.
• Manage Active Directory, identity services, backup systems, and enterprise applications infrastructure.

Database Administration Oversight

• Supervise database administration activities across all production and non-production environments.
• Ensure database performance, security, backup, recovery, and availability requirements are met.
• Collaborate with application and business teams to support enterprise systems and data management initiatives.

It Hardware & End User Support

• Manage enterprise hardware lifecycle processes, including procurement, deployment, maintenance, and disposal.
• Ensure efficient delivery of IT support services and asset management practices.
• Oversee service desk escalation processes related to infrastructure and hardware support.

Service Management & Governance

• Establish and monitor IT operational KPIs, SLAs, and service performance metrics.
• Lead incident, problem, change, and release management processes.
• Conduct root cause analysis for major incidents and implement corrective actions.
• Ensure adherence to ITIL best practices and organizational governance standards.

Vendor & Stakeholder Management

• Manage relationships with infrastructure vendors, technology partners, and service providers.
• Negotiate contracts, monitor vendor performance, and ensure service delivery commitments are achieved.
• Collaborate with business stakeholders to understand operational requirements and deliver technology solutions.

Team Leadership

• Lead, mentor, and develop teams across Systems Administration, Network Administration, Database Administration, and IT Hardware Support.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Conduct performance management, workforce planning, and succession planning activities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
• Minimum 8–12 years of experience in IT Infrastructure and Operations, with at least 3–5 years in a managerial or leadership role.
• Proven experience managing enterprise-scale IT infrastructure environments and data center operations.
• Strong leadership experience overseeing multidisciplinary infrastructure teams.
• Experience managing operational budgets, vendors, and large-scale infrastructure projects.

• Windows Server Administration

• Linux/Unix Administration

• Storage & Backup Solutions

• Active Directory

Network Infrastructure

• LAN/WAN
• SD-WAN
• VPN Technologies
• Wireless Networks
• Voice Infrastructure
• Network Security

Database Technologies

• Oracle Database

• Microsoft SQL Server

• MySQL

Cloud & Modern Infrastructure

• Microsoft Azure
• AWS

It Service Management

• ITIL Framework
• Incident Management
• Problem Management
• Change Management
• Capacity Planning

Preferred Certifications

• ITIL Foundation or Higher

• Microsoft Azure Certifications

• AWS Certifications
• PMP or Prince2 (Preferred)