Power Apps Support Engineer
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About the Role
We are looking for a Microsoft Power Apps Support Engineer with 2+ years of experience in supporting and maintaining applications built on Microsoft Power Platform. The role includes supporting Model-Driven Apps, Canvas Apps, and associated Power Automate flows in production environments.
Key Skills for This Role
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Job Summary
We are looking for a Microsoft Power Apps Support Engineer with 2+ years of experience in supporting and maintaining applications built on Microsoft Power Platform.
The role includes supporting Model-Driven Apps, Canvas Apps, and associated Power Automate flows in production environments.
The candidate will be responsible for ensuring application stability, resolving issues, and implementing minor enhancements to existing solutions.
Key Responsibilities
- Provide production support for Microsoft Power Apps solutions (Canvas Apps and Model-Driven Apps).
- Monitor, troubleshoot, and resolve application issues and user-reported incidents.
- Support and maintain associated Power Automate flows and integrations.
- Perform root cause analysis (RCA) for recurring issues and implement corrective actions.
- Manage application performance, availability, and stability.
- Work with business users to understand issues and provide timely resolutions.
- Implement minor enhancements and changes to existing applications and workflows.
- Support deployment and release activities across environments (Dev, Test, Prod).
- Maintain technical documentation, support logs, and runbooks.
- Collaborate with developers and infrastructure teams for issue resolution.
Required Skills & Experience
- 2+ years of experience in application support using Microsoft Power Apps.
- Hands-on experience with:
- Canvas Apps
- Model-Driven Apps
• Power Automate (Flows)
- Strong understanding of Power Platform architecture and components.
- Experience with Dataverse (Common Data Service).
- Basic knowledge of APIs and integration with external systems.
- Experience in troubleshooting application and workflow issues.
- Familiarity with Microsoft 365 ecosystem (SharePoint, Teams, Outlook).
- Experience with ticketing tools such as ServiceNow or JIRA.
- Nice to Have
- Knowledge of Power Platform Admin Center.
- Experience with Power BI integration.
- Basic understanding of JavaScript, HTML, or CSS for Canvas Apps customization.
- Exposure to Azure services and connectors.
Soft Skills
- Strong problem-solving and analytical skills
- Ability to manage production support tasks under SLA pressure
- Good communication and stakeholder handling skills
- Detail-oriented and process-driven mindset
- Ability to work in rotational/on-call support if required
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