System Engineer – Enterprise Service & Operation
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Key skills for this role
About the Role
Experience: 4–6 Years Key Responsibilities: Administer and support Enterprise Service & Operations Management systems. Implement and manage IT Service Management (ITSM) processes and tools.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Administer and support
Enterprise Service & Operations Management systems
- .
- Implement and manage IT Service Management (ITSM) processes and tools.
- Manage and support
- ServiceNow Service Management & Operations modules.
- Monitor and manage enterprise infrastructure using tools such as NNM, OMi, SiteScope, ArcSight, and related platforms.
- Manage SCCM, Nexthink, Bomgar, and Software Asset Management solutions.
- Support network, server, Active Directory, DNS, DHCP, and data center environments.
- Develop operational dashboards and reports using Splunk and Tableau.
- Ensure efficient service delivery and operational performance across IT environments.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or related field.
- ITIL V3 Foundation certification (mandatory).
- **4–6 years of experience in IT Service & Operations Management.**
- Strong hands-on experience with
- ServiceNow and enterprise monitoring tools
- .
- Knowledge of
SCCM, Nexthink, Bomgar, Flexera, Splunk, and Tableau
- .
- Good understanding of LAN/WAN, Windows Server, Active Directory, and data center operations.
- Excellent communication and stakeholder management skills.
Preferred
- Certifications in ServiceNow, HPE Service Management, Networking, or Data Center technologies.
- PMP/PMBOK certification.
- Experience in aviation or airport IT environments.
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