System Engineer

About AIQ

Role overview

User support and systems

• Provide day-to-day assistance for laptops, desktops, mobile devices, peripherals, and software, hardware, or connectivity issues; deliver IT inductions and onboarding.
• Handle offboarding, account closures, data backups, and access removal; manage permissions and identity systems including Azure, Active Directory, M365, SailPoint, DFS, DHCP, and DNS.
• Implement Conditional Access and MFA and resolve account lockouts and access escalations.
• Administer Teams, Outlook, SharePoint, and OneDrive; enable secure external collaboration and support shared drives and permissions.

Infrastructure, security, and delivery

• Oversee networks, VPNs, servers, and cloud resources; manage availability, upgrades, patching, performance monitoring, security configurations, and troubleshooting.
• Enforce MDM enrollment, encryption, and patch compliance; monitor security alerts and support InfoSec audits and governance.
• Support project setups including Linux, GPU/AI workstations, DGX systems, Docker, and GitHub/GitLab; assist with equipment and new technology deployments.
• Manage IT stock, hardware allocation, asset lifecycles, procurement, license renewals, warranty claims, and vendor coordination.
• Handle escalations and service requests, coordinate with global support teams and vendors, reduce downtime, streamline processes, and improve IT service delivery.

Required qualifications

• Bachelor's degree or equivalent in Computer Science or a related field, or relevant work experience.
• Certifications including Network Administrator, Microsoft MCSA, Microsoft Azure.

Preferred experience

• Five or more years as a systems and business support and cloud administrator is preferred.
• Strong IT asset management and Windows/macOS hardware-build experience is preferred.
• Strong experience with Active Directory, Exchange, Office 365, Windows Server, Azure, and AWS is preferred.
• Help desk support or troubleshooting experience, especially in a 24/7 managed-services environment, is preferred.
• Microsoft cloud-services experience, including Azure and Active Directory, is preferred.
• Knowledge of internet protocols, LAN/WAN networking, firewalls, DNS, HTTP, LDAP, SMTP, and SNMP is preferred.

Skills

• Strong problem-solving, communication, troubleshooting, and analytical skills.
• Proactive attention to infrastructure performance and security, with effective cross-functional collaboration.

Working at AIQ

• The employer describes a fast-paced, varied environment, contribution recognition, and support for employee performance.
• The stated rewards include healthcare, education support for dependents, and leave benefits.