System Engineer

Role overview

End-user and access support

• Provide daily assistance for laptops, desktops, mobile devices, and peripherals, and troubleshoot software, hardware, and connectivity issues.
• Deliver IT inductions and onboarding sessions; support offboarding through account closure, data backup, and access removal.
• Manage identity and access for onboarding, offboarding, role changes, permissions, account lockouts, and escalations.
• Manage Azure, Active Directory, Microsoft 365, SailPoint, DFS, DHCP, DNS, and internal systems; implement Conditional Access and MFA.

Infrastructure and security

• Administer Teams, Outlook, SharePoint, and OneDrive, including secure external collaboration and shared-drive permissions.
• Oversee networks, VPN connectivity, servers, and cloud resources to support high availability and resilience.
• Manage upgrades, patching, performance monitoring, security configurations, and troubleshooting.
• Enforce MDM enrollment, encryption, and patch compliance; monitor security alerts and support InfoSec audits and governance.

Projects, assets, and service delivery

• Support project teams with Linux environments, GPU/AI workstations, DGX systems, Docker, GitHub/GitLab, and project equipment.
• Support deployment of new technologies for AI and data-driven projects.
• Track IT stock, hardware allocation and lifecycle, procurement requests, license renewals, warranty claims, and vendor service.
• Handle IT escalations, coordinate with global support teams and vendors, and minimize downtime by resolving critical incidents.
• Manage ticketed service requests, streamline processes, and drive continuous improvement in IT operations and service delivery.

Required qualifications

• A bachelor's degree or equivalent in Computer Science or a related field, or relevant work experience.
• Certifications listed include Network Administrator, Microsoft MCSA, and Microsoft Azure.

Preferred experience

• Preferred: 5+ years in systems and business support and cloud administration.
• Preferred: IT asset management and hardware-build experience with Windows and macOS.
• Preferred: Active Directory, Exchange, Office 365, Windows Server, Azure, and AWS experience.
• Preferred: help-desk support or troubleshooting, especially in a 24/7 managed-services environment.
• Preferred: Microsoft cloud-services experience, including Azure and Active Directory.
• Preferred: knowledge of internet protocols, LAN/WAN networking, firewalls, DNS, HTTP, LDAP, SMTP, and SNMP.

Soft skills

• The posting calls for problem-solving, communication, troubleshooting, and analytical skills.
• It also describes a proactive mindset, attention to infrastructure performance and security, and cross-functional collaboration.

What AIQ offers

• The employer describes a fast-paced environment with international colleagues and opportunities to contribute to industrial transformation projects.
• The posting mentions healthcare, dependent education support, leave benefits, and remuneration, without giving a salary amount or cadence.