System Administrator I

Role Overview

Accountabilities

• Diagnose and resolve workstation OS issues across Windows and macOS, printer problems, and standard business applications.
• Troubleshoot and maintain Windows Server 2016 through 2025 infrastructure.
• Resolve Microsoft 365 administration issues and support Microsoft Entra ID, Azure, Active Directory, and identity and access management.
• Maintain and troubleshoot VMware and Hyper-V virtualized environments.
• Support office software and line-of-business applications including Sage ERP and QuickBooks.
• Troubleshoot networking issues involving firewalls, switches, network architecture, and connectivity.
• Support backup software, endpoint cybersecurity solutions, and mobile devices.
• Act as an escalation point for technicians and share technical knowledge.
• Document technical work and contribute to customer satisfaction and service quality.
• Monitor KPIs including CSAT, quality scores, utilization, average time per ticket, and first-touch resolution.
• Participate in on-call rotation for after-hours and weekend support.
• Complete required training and certifications and follow established procedures.

Requirements

• At least three years of professional experience in IT support, systems administration, or a related technical role.
• Hands-on experience troubleshooting and supporting both Windows and macOS environments.
• Practical experience supporting Windows Server versions 2016 through 2025.
• Experience managing and troubleshooting VMware and Hyper-V virtualization environments.
• Experience supporting Microsoft Azure and proficiency with the Microsoft Entra admin center, alongside Active Directory and Microsoft 365 knowledge.
• Working knowledge of firewalls, switches, network architecture, connectivity, and network troubleshooting.
• Proficiency in supporting Microsoft Office applications, backup solutions, endpoint security tools, mobile devices, and business applications.
• Excellent written and spoken English, strong problem-solving abilities, attention to detail, and a customer-first mindset.
• Ability to work independently, manage competing priorities, and support colleagues.
• Ability to work full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time, and participate in on-call rotations.

Preferred Qualifications

• Previous experience working for a managed service provider (MSP) is highly desirable.
• Active server-related certifications are preferred.

Home Office Requirements

• A computer with at least 8 GB of RAM, running Windows 11 with an Intel i5/i7 (8th generation or newer), an AMD Ryzen 5/7 (2000 series or newer), or macOS 12 or newer.
• A stable internet connection with minimum download and upload speeds of 25 Mbps.
• A quality headset with noise cancellation.
• A smartphone capable of installing Microsoft Authenticator.
• An HD webcam for video meetings.
• A second monitor.
• An uninterruptible power supply (UPS) if using a desktop computer; not required for laptop users.

Compensation

• Competitive hourly compensation starting at $8.44 USD per hour, with the rate varying according to experience and location.

Benefits

• Comprehensive health plans or HMO coverage for employees and eligible dependents.
• Life insurance coverage.
• Flexible benefits reimbursement for eligible dental, vision, mental health, wellness, and government contribution expenses.
• Paid time off starting at 15 days per year.
• Maternity and paternity leave benefits.
• Paid time off for designated US holidays.
• Night shift bonus for eligible night-shift work.
• Access to salary advancement and employee loan options.
• Health and wellness initiatives.
• Company-funded training and certification opportunities.
• Remote work opportunity supporting diverse clients and technical environments.

Application Notes

• This position is listed on behalf of a partner company that manages all applications and next steps.
• Candidates must pass online behavioral and cognitive assessments and provide required employment documentation applicable to the hiring location.