Survey Data Processor (FT)

Behind every dashboard our customers see, there's a survey operation running continuously across dozens of countries, and this role sits right at the centre of it. You'll take our documented survey processes and run them with precision at volume: setting up and launching monthly brand tracking and incidence test surveys, formatting assets, checking configurations, and keeping fieldwork on schedule and on target.

This is deliberately a hands-on execution role, not survey design or methodology. The processes already exist and are well tested - your job is to run them exactly right, every time, and to flag it clearly and early when something doesn't hold up.

Build & launch surveys: format brand logos and assets to spec, process customer-requested changes to brand trackers, check every change against the original request before it goes live, run full pre-launch checks (test links, routing, quotas, translations), and launch to a fixed weekly and monthly schedule with no slippage

Monitor live data collection: track daily progress against sampling targets, adjust sampling in line with documented rules, and escalate shortfalls, bugs or supplier issues early, with the detail needed to act

Run incidence tests: launch short feasibility surveys and report results back to Sales and Customer teams in a clear, consistent format

Troubleshoot independently: work through issues using our documentation and tools, within a well-bounded process

Work closely with: our Survey Operations team day to day, plus panel suppliers (CINT, Dynata) and our survey platform (Decipher) externally

Exceptional attention to detail - the kind that catches the one wrong item out of forty

A genuinely process-oriented approach - you'd rather run a documented method precisely than invent your own

A track record of high-volume, deadline-driven work with a consistently low error rate

Strong organisation, with the ability to stay on top of a full queue without dropping anything

Clear, early written communication, with enough precision for someone else to act on

Comfort working with a distributed team across time zones

Confidence with Excel or Google Sheets

Hands-on experience with a survey programming platform such as Decipher, Forsta, Confirmit or Qualtrics

A background in market research - agency, panel company, fieldwork house or in-house research team

A degree or coursework involving hands-on survey work (psychology, marketing, market research, sociology or another social science)

Familiarity with panel "do it yourself" platforms

1+ years in survey operations, fieldwork management, or another role where accuracy and following process were the job itself

Surveys go out on time and correct, month after month, with an error rate close to zero

Nothing sits in your queue unnoticed

When something doesn't match the process or looks wrong, it gets flagged early and clearly, rather than worked around

The Survey Operations team trusts the work coming out of your hands enough to stop double-checking it

As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don't take our word for it!

You'll be joining the: ⦿ Mumbrella Marketing Company of the Year 2022 ⦿ HRD Employer of Choice <200 Staff 2024 ⦿ NZ Hi Tech Awards, Emerging Company of the Year 2024 ⦿ AFR Best Place to Work Media and Marketing (4th place) 2024

At just over 4 years old, we're incredibly grateful and excited to be working with over 1,000+ epic brands across the UK, USA, Canada, NZ and AU, including Disney, Steve Madden, Turo, The RealReal and Athletic Brewing.

Tracksuit's vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We're doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.

We're a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

🐾 FYI - We're pet-friendly in principle and practice, with the occasional four-legged visitor adding to the charm, not the chaos.