Support & Technical Services Team Manager

What You’ll Bring

• Essential Qualifications & Experience
• Proven experience in line management roles within structured organizational environments.
• Demonstrated track record of conducting performance reviews, career development discussions, and collaborating with HR on employee relations processes.
• Strong interpersonal and active listening skills, with the ability to handle sensitive situations with empathy and confidentiality.
• Collaborative mindset with experience building effective partnerships with functional leads, project managers, and central HR teams.
• Familiarity with UK employment standards, best practices, and performance appraisal methodologies.
• Ability to navigate matrixed organizational structures where work direction and people management are co-ordinated collaboratively.
• Desirable Qualifications
• Experience working within SaaS, EdTech, or technology-enabled professional services environments.
• Familiarity with global or multi-regional team structures and remote-first workplace cultures.
• Equal Opportunity Employer
• We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, disability, or marital status.
• Please note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
• WE OFFER
• Competitive salary based on experience, and performance bonuses based on KPIs
• Monthly Health & Wellness Allowance
• Support with qualification studies
• Professional Development opportunities
• Unlimited book budget