Support Engineer
Key Skills for This Role
Full Job Posting
Essential Functions and Responsibilities
· Resolution of Escalated Customer Support Issues
· Management of Support Tickets
· Support Process Improvement
· Review of Historical Data Trends
· Automation of Monitoring and Issue Tracking
· Coordination across Multiple Departments
· Identification of Root Cause Troubles
· Analysis of Large Data Sets
· Documentation and Review
· Usage and Training of System HMIs
Qualifications
- The ideal candidate will possess the following knowledge, skills, and abilities:
- · Experience with operation of Energy Storage Systems across multiple Engineering disciplines
- · Ability to respond quickly to ensure the best Customer Experience
- · Ability to read and understand blueprints, drawings, and schematics.
- · Proficiency in processing historical data to identify root cause.
- · Use of Linux-based operating systems.
- · Familiarity with MySQL and other databases.
- · Experience with Cloud Computing.
- · Communication and Networking protocols, including TCP/IP, Modbus, and CANbus.
- · Familiarity with office productivity software, including MS Word, Excel & PowerPoint.
- · Team player with a desire and willingness to learn.
- The T1 Way
- We move fast, expect accountability, and treat people with respect. We also have a no-jerks policy: we don't tolerate big egos, bad behavior or "that's not my job attitude". Be sharp, be honest, be human. If you can hold the line and have a sense of humor, you'll fit right in.
- T1 Energy is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of any legally protected characteristics.
About T1 Energy
T1 Energy is an Austin-based energy solutions provider building an integrated U.S. solar and battery supply chain. It manufactures photovoltaic solar modules in Texas and is constructing a solar-cell fabrication facility in Austin.
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