Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Greetings from LINNK Group. Job Title: IVR Operation Support Engineer Location: Doha, Qatar Contract: Yearly Renewable Role Summary: Responsible for the operation, maintenance, and support of Cisco IPCC/IVR platforms, ensuring high availability, performance, and seamless call center operations.
Key Skills for This Role
Full Job Posting
Overview
Greetings from LINNK Group.
Location
:
Contract
:
Role Summary
Responsible for the operation, maintenance, and support of Cisco IPCC/IVR platforms, ensuring high availability, performance, and seamless call center operations.
Key Responsibilities
- Provide 24x7 operational support and incident management (NOC coordination, on-call rotation)
- Manage and maintain Cisco IPCC, CVP, and Call Manager systems
- Configure and troubleshoot IP Telephony, PRI, Voice Gateways, and Call Routing
- Develop and maintain ICM scripts and TCL scripts
- Monitor platform performance, alarms, and ensure timely issue resolution
- Handle IVR services, outbound campaigns, and backend integrations
- Generate reports, analytics, and system diagnostics
- Support change management (CAB), deployments, and DR setups
- Coordinate with internal teams and vendors for smooth operations
Required Skills
- Strong experience in Cisco Contact Center (IPCC/UCCE/UCCX)
- Hands-on with CVP, CUCM, Voice Gateway, ICM Scripting
- Knowledge of VoIP, IP Networking, PRI/BRI, Call Flows
- Basic knowledge of SQL Server / RDBMS
- Good communication and teamwork skills
Qualifications & Experience
- Bachelor’s degree in Telecom / Computer Science / Electronics
- 3–6+ years experience in IP Telephony / Contact Center technologies
- Cisco voice certification (preferred)
- For applying, please send your most updated cv and details below to
- [email protected]
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Linnk Group
ICT / Cloud Solution Architect
Doha, QAT
Greetings from Linnk Group Job Title: ICT / Cloud Solution Architec tLocation : Doha, Qata rContract : Yearly Renewabl e Role Overvi ewWe are seeking an experience d ICT / Cloud Solution Archite ct to design and deliver
SAP ABAP Technical Lead
Jeddah, KSA
Greetings from Linnk Group , Job Title: SAP ABAP Technical Lea dLocation : Jeddah, Saudi Arabia (Onsite )Employment Type: Yearly Renewable Contra c t We are seeking an experience d SAP ABAP Technical Le ad to lead the de
SAP ABAP Technical Lead
Jiddah, KSA
Greeting from Linnk Group…. Job Title: SAP ABAP Technical Lead Location: Jeddah, Saudi Arabia Contract Duration: Yearly renewable Role Summary: Join a dynamic organization as an SAP ABAP Technical Lead, responsible for l
Database Administrator
Doha, QAT
Greetings from Linnk Group Job Title: Database Administrator Location: Doha, Qatar Employment Type: Full Time Job Summary We are seeking an experienced Database Administrator to manage, maintain, and optimize enterprise
Senior Product Manager to lead User Acceptance Testing
Riyadh, KSA
Greetings from Linnk Group Role Summary We are looking for a customer-focused Senior Product Manager to lead User Acceptance Testing (UAT) strategy and execution for AI-powered voice assistant features and experiences. T
Product Manager
Dubai, UAE
Greetings from Linnk Group. Role: Product Manager Location: Dubai Contract Duration: 6 Months Renewable Contract Key Responsibilities Build and execute UAT test cases for Alexa+ features targeting Saudi users Validate
Data Architect
Doha, QAT
Greetings from Linnk Group Job Overview We are seeking a Data Architect with hands-on expertise in Oracle Fusion Database integration and strong proficiency in the Microsoft data ecosystem . This role will be pivotal in
DevOps Engineer
Doha, QAT
Greetings from Linnk Group!! We are hiring for DevOps Engineer for build and maintain cloud infrastructure and CI/CD pipelines for AI Factory applications. They will be responsible for deploying, monitoring, and scaling
ICT / Cloud Solution Architect
Doha, QAT
SAP ABAP Technical Lead
Jeddah, KSA
SAP ABAP Technical Lead
Jiddah, KSA
Database Administrator
Doha, QAT
Senior Product Manager to lead User Acceptance Testing
Riyadh, KSA
Product Manager
Dubai, UAE
Data Architect
Doha, QAT
DevOps Engineer
Doha, QAT