Supply Chain Operations leader - KSA

About This Role

Your Tasks DISTRIBUTOR OPERATIONS MANAGEMENT Strategic Distributor Partnership

• Serve as the primary operational contact and relationship owner for KSA's distributors
• Build and maintain strong senior and operational relationships within distributor organizations
• Conduct weekly operational reviews and monthly business reviews covering performance, financials, and strategic initiatives

Operational Performance & SLA Management

• Monitor and enforce compliance with all contractual Service Level Agreements (SLAs) for distributor operations
• Track and optimize key distributor metrics: OTIF delivery, order fill rates, inventory accuracy, waste and cycle times
• Ensure distributors maintain optimal inventory levels as per contractual agreement, balancing service levels with working capital efficiency

Commercial & Cost Management Support

• Support negotiations on distributor commercial terms, logistics fees, and supply chain allowances
• Track and optimize distributor cost structures including warehousing, transportation, and handling charges

Traditional Trade Execution (Distributor-Led Sales)

• Ensure distributors maintain adequate stock availability across their sales territories
• Monitor distributor sales execution, route coverage, and market penetration in traditional trade channels

DIRECT RETAIL CUSTOMER MANAGEMENT Key Account Relationship Management

• Own and manage supply chain relationships with KSA's top 5 modern retail customers
• Serve as primary supply chain contact and escalation point for major retail accounts

Direct Retail Order Fulfillment via Distributor (as LSP)

• Oversee end-to-end order fulfillment for direct retail customers from order receipt through delivery
• Monitor the "Distributor-as-LSP" model where distributors provide logistics services for company-owned stock sold directly to retailers
• Ensure clear segregation and proper handling of direct retail stock (company-owned) versus distributor-owned inventory

INTEGRATED OPERATIONS & COORDINATION Stock in Transit & Supply Visibility

• Maintain real-time visibility of inbound shipments from Europe and Dubai destined for KSA market
• Track "stock in transit " and coordinate with logistics teams on arrival schedules
• Manage KSA customs clearance coordination and documentation requirements

Cross-Functional Collaboration

• Collaborate with Demand Planning team on forecast accuracy, promotional planning, and new product launches
• Support Customer Service team with issue resolution for KSA market

Data Management, Analytics & Reporting

• Maintain comprehensive dashboards tracking distributor and retail customer performance
• Conduct monthly performance analysis identifying trends, gaps, and improvement opportunities

Your Profile

• Bachelor’s degree in engineering, supply chain management, Logistics, or related field
• Minimum 6-8 years of progressive supply chain experience in FMCG or consumer goods industries
• At least 4 years of experience in the KSA market with deep understanding of both traditional trade and modern retail dynamics
• Proven track record managing distributor relationships and driving operational performance
• Demonstrated experience managing direct relationships with major retail customers
• Strong understanding of warehouse operations, transportation management, inventory control, and order fulfillment
• Experience working in dual-channel distribution models (distributor-led and direct retail)
• Excellent analytical skills with proficiency in Excel, PowerBI/Tableau, and ERP systems
• Fluency in English (written and spoken) – Arabic preferred

Preferred:

• Professional certifications in supply chain management (APICS CPIM, CSCP, CSCMP, or equivalent)
• Experience working with multinational FMCG companies operating in the Middle East
• Previous experience with SAP, Oracle, or similar enterprise ERP systems
• Deep knowledge of major KSA retailers' supply chain requirements and systems (EDI, portal systems)
• Understanding of KSA customs regulations, SFDA requirements, and local compliance standards
• Experience with Lean, Six Sigma, or other continuous improvement methodologies
• Track record of successful cost optimization and process improvement initiatives

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.