Supervisor - Showroom
Role Overview
To supervise showroom operations by managing staff, ensuring excellent customer service, maintaining visual standards, and supporting sales performance to achieve business goals.
Full Job Posting
.
Department / Plant
Retail & Export
Section
Common Position
Grade
11
Last Update
16th June 2025
ISO Number
S-BSA-06-21
Job Purpose
To supervise showroom operations by managing staff, ensuring excellent customer service, maintaining visual standards, and supporting sales performance to achieve business goals.
Job Responsibilities
- Team Supervision: Supervise showroom staff, assign daily tasks, and ensure smooth coordination and productivity.
- Customer Service Management: Ensure customers receive excellent service, resolve issues promptly, and maintain satisfaction levels.
- Sales Monitoring: Track daily sales performance, support the team in achieving targets, and report progress to management.
- Visual Merchandising: Ensure product displays, layouts and updated price tags and align with brand guidelines and seasonal promotions.
- Stock Oversight: Monitor stock levels, coordinate restocking, and ensure accurate inventory records.
- Complaint Handling: Collect customer feedback, resolve complaints, and implement improvements where needed.
- Commitment to administrative guidance: Adherence to management instruction related to business needs.
Experience
Minimum three years of experience in retail operations.
Language
Fluency in Arabic and English.
Skills
- Team Leadership
- Customer service
- Sales coordination
- Inventory management
- Communication
- Time management
- Problem-Solving
About Saudi Ceramics Co.
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