Supervisor, Outlet
Role Overview
The Outlet Supervisor supports the Outlet Manager or Food & Beverage Manager with daily operations and service delivery.
The role supervises staff, manages the floor during service, and serves as the point of contact when the manager is absent.
Key Skills for This Role
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About the resort
Aldhafra Resort is a desert destination in Abu Dhabi Emirate offering accommodations, dining, and guest activities.
The resort is part of Aldar Hospitality and emphasizes sustainability, cultural authenticity, and guest service.
Role overview
The Outlet Supervisor supports the Outlet Manager or Food & Beverage Manager with daily operations and service delivery.
The role supervises staff, manages the floor during service, and serves as the point of contact when the manager is absent.
Responsibilities
- Support outlet management in overseeing daily food and beverage operations.
- Supervise staff and manage service on the floor.
- Maintain smooth service delivery and high standards of guest experience.
- Act as the manager’s point of contact when the manager is absent.
Requirements
- At least 1–2 years of experience in an F&B supervisory or senior service role.
- Strong communication, leadership, and interpersonal skills and ability to lead a team in a fast-paced environment.
- Working knowledge of POS systems and basic reporting.
- Fluent English; additional languages are a plus.
- Committed, reliable, professional, and guest-oriented.
- Flexible availability for evenings, weekends, and holidays.
- Ability to stand for long periods and occasionally lift items; extended hours or outdoor work may apply depending on outlet type.
Preferred qualification
- A diploma or certification in hospitality or a related field is preferred.
Schedule and work conditions
- The schedule may include evenings, weekends, and holidays.
- Extended hours or outdoor work may be required depending on outlet type.
- The role involves prolonged standing and occasional lifting.
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