Supervisor Operations (Reverse Logistics)

Role overview

Responsibilities

• Schedule shift labor, brief employees, assign work, and monitor task completion against production goals and costs.
• Manage returns from RMA through freight and returned-goods processing; coordinate vendor schedules and bills of lading.
• Oversee receiving, staging, sorting, tagging, loading audits, warehouse procedures, and driver returns.
• Maintain accurate documentation, receiving reports, proof-of-delivery uploads, inventory records, asset trackers, cage lists, and transportation boards.
• Use Airtable to track delivery returns and inbound product; supervise RVL inventory processing, capacity, and procedural compliance.
• Coordinate with clients, vendors, Metro Claims, Operations, warehouse teams, and other departments.
• Coach and appraise employees, address disciplinary matters, improve processes, and ensure SOP and end-of-day checklist compliance.

Education and experience

• Five years of warehouse experience and two years in a leadership role; last-mile experience is preferred.
• Strong software-system skills, specifically TMS, Microsoft Office, and transport routing software.
• Previous experience with a Warehouse Management Information System (WMS).

Core competencies

• Customer centricity, collaboration, communication, and problem solving.
• Planning and results orientation, adaptability, developing others, continuous improvement, and business and financial awareness.

Benefits

• Medical, dental, and vision coverage; life and disability insurance; wellness programs; and a retirement savings program with company match.
• Team wear allowance, employee appreciation activities, social events, and community volunteering.