Supervisor - Gaming Marketing Services
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Key skills for this role
About the Role
Ensure compliance with gaming laws, supervise marketing services, and coordinate operations while maintaining player engagement and reporting standards.
Key Skills for This Role
Full Job Posting
Overview
The primary duties and responsibilities of this role are:
Regulatory & Compliance Oversight
- Ensure all gaming marketing activities comply with UAE gaming laws, GCGRA regulations, licensing conditions, and internal controls
- Enforce Responsible Gaming principles across all marketing and player engagement activities
- Ensure promotions, incentives, and player benefits operate strictly within approved regulatory frameworks
- Support compliance audits, investigations, and regulator inquiries related to marketing services
- Escalate regulatory risks, player behaviour concerns, or control breaches immediately
Marketing Services & Player Engagement
- Supervise day to day gaming marketing services and host support activities
- Ensure player interactions by the gaming telemarketing team follow approved scripts, eligibility rules, and access controls
- Monitor service delivery for VIP and premium players under enhanced AML, KYC, and risk protocols
- Ensure no inducement, preferential treatment, or communication breaches occur
Operational Coordination
- Ensure marketing activity aligns with floor operations and approved schedules
- Coordinate with Player/Business Development, Hotel Operations, F&B, Transportation & Gaming teams as required
- Monitor service coverage, staffing levels, and operational risks
Reporting & Controls
- Review and submit accurate reports on:
- Player engagement activity
- Marketing service utilization
- Incidents, exclusions, or escalations
- Maintain audit ready documentation as required by regulators
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