Supervisor, Field Service

Supervises daily activities of the field service team, setting priorities and ensuring timely completion of service assignments.

Coordinates scheduling, resource allocation, and dispatch of field service personnel to meet customer requirements.

Monitors service quality, safety, and compliance with company policies and regulatory standards.

Provides coaching, training, and performance feedback to field service technicians and engineers.

Ensures accurate documentation of service activities, parts usage, and customer interactions.

Collaborates with engineering, customer support, and product management to resolve technical issues and improve service delivery.

Implements and enforces standard operating procedures for field service operations.

Monitors and reports on key performance indicators, identifying trends and recommending improvements.

Supports continuous improvement initiatives to enhance service efficiency, quality, and customer satisfaction.

Promotes a culture of safety, teamwork, and accountability within the field service team.