Supervisor (Darkstore)

About This Role

Key Responsibilities:

• Supervise daily dark store operations, including picking, packing, and dispatching of online orders.
• Ensure orders are processed accurately and delivered on time to meet partner SLAs
• Manage, train, and motivate store staff (pickers, packers, and riders) to maintain performance standards.
• Monitor inventory levels, coordinate stock replenishment, and minimize wastage or shrinkage.
• Conduct daily checks on product quality, cleanliness, and storage conditions.
• Generate and review operational reports, ensuring compliance with safety and company policies.
• Conducted daily call with Amazon to review the daily performance.
• Handle escalations, resolve issues related to delayed or incorrect orders, and communicate effectively with customer service or vendor partners.
• Ensure the store layout and processes are optimized for efficiency and accuracy.
• Oversee shift schedules, attendance, and performance evaluations for the team.
• Support the implementation of new operational procedures or system updates.

Qualifications & Skills:

• Bachelor’s degree or equivalent experience in logistics, supply chain, or retail operations.
• Minimum 2–3 years of experience in warehouse, fulfillment, or retail supervision.
• Strong leadership, organizational, and problem-solving skills.
• Proficient in MS Office and warehouse/order management systems.
• Excellent communication and team management abilities.
• Ability to work in fast-paced, high-volume environments with flexible shifts.

Key Performance Indicators (KPIs):

• Order accuracy and delivery time.
• Inventory accuracy and stock availability.
• Staff productivity and attendance.
• Compliance with safety and operational standards.
• Customer satisfaction rate.

Experience:

• WAREHOUSING : 3 years (Preferred)
• LOGISTICS OPERATIONS : 2 years (Preferred)
• E-COMMERCE : 3 years (Preferred)
• DARK STORE OPERATIONS : 3 years (Preferred)

Job Type: Full-time

Work Location: In person