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Supervisor (Darkstore)

Time Express Parcels
Dubai, UAE
fulltime
Mid-Senior
2 months ago
ExcelScalaVAT
Free

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Key Responsibilities

  • Supervise daily dark store operations, including picking, packing, and dispatching of online orders.
  • Ensure orders are processed accurately and delivered on time to meet partner SLAs
  • Manage, train, and motivate store staff (pickers, packers, and riders) to maintain performance standards.
  • Monitor inventory levels, coordinate stock replenishment, and minimize wastage or shrinkage.
  • Conduct daily checks on product quality, cleanliness, and storage conditions.
  • Generate and review operational reports, ensuring compliance with safety and company policies.
  • Conducted daily call with Amazon to review the daily performance.
  • Handle escalations, resolve issues related to delayed or incorrect orders, and communicate effectively with customer service or vendor partners.
  • Ensure the store layout and processes are optimized for efficiency and accuracy.
  • Oversee shift schedules, attendance, and performance evaluations for the team.
  • Support the implementation of new operational procedures or system updates.

Qualifications & Skills

  • Bachelor’s degree or equivalent experience in logistics, supply chain, or retail operations.
  • Minimum 2–3 years of experience in warehouse, fulfillment, or retail supervision.
  • Strong leadership, organizational, and problem-solving skills.
  • Proficient in MS Office and warehouse/order management systems.
  • Excellent communication and team management abilities.
  • Ability to work in fast-paced, high-volume environments with flexible shifts.

Key Performance Indicators (Kpis)

  • Order accuracy and delivery time.
  • Inventory accuracy and stock availability.
  • Staff productivity and attendance.
  • Compliance with safety and operational standards.
  • Customer satisfaction rate.

Experience

  • WAREHOUSING : 3 years (Preferred)
  • LOGISTICS OPERATIONS : 2 years (Preferred)
  • E-COMMERCE : 3 years (Preferred)
  • DARK STORE OPERATIONS : 3 years (Preferred)

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