Operations Manager
Skills
About This Role
About Us
Time Express Parcels is a fast-growing logistics and last-mile delivery company in the UAE, committed to providing reliable, efficient, and customer-focused delivery solutions.
As we continue to scale our operations, we are looking for an experienced and results-driven Operations Manager to lead our last-mile delivery network and drive operational excellence.
Role Overview
The Operations Manager – Last Mile Delivery will be responsible for overseeing end-to-end delivery operations, managing fleet and manpower performance, and ensuring operational KPIs are consistently achieved.
This role requires a strong leader with hands-on experience in high-volume logistics environments, capable of driving efficiency, maintaining service quality, and leading large delivery teams in a fast-paced setting.
Key Responsibilities
- Lead and manage daily last-mile delivery operations across assigned regions
- Supervise fleet performance, dispatch activities, and route optimization
- Ensure achievement of operational KPIs including:
• Delivery Success Rate
- Productivity and Cost Efficiency
- Develop, implement, and improve SOPs for sorting, dispatch, and delivery operations
- Monitor driver performance and ensure compliance with company standards and safety regulations
- Coordinate with HR for recruitment, onboarding, and training of delivery associates and drivers
- Manage workforce planning and operational readiness during peak seasons and high-volume periods
- Analyze operational data and prepare performance reports with actionable insights
- Resolve operational challenges quickly while maintaining high customer satisfaction
- Drive continuous improvement initiatives to enhance efficiency and service quality
- Ensure compliance with UAE transport, labor, and operational regulations
Requirements
- Minimum 5+ years of experience in logistics, courier, or last-mile delivery operations
- Prior experience with Amazon (AMZL) or similar high-volume delivery operations is highly preferred
- Proven experience managing large driver fleets and operational teams
- Strong leadership, problem-solving, and decision-making abilities
- Data-driven mindset with excellent analytical and reporting skills
- Ability to thrive in a fast-paced, target-driven environment
- Excellent communication, coordination, and organizational skills
- Proficiency in operational tools, routing systems, and delivery management software
Preferred Qualifications
- Experience in e-commerce, courier, or logistics companies within the UAE
- Strong understanding of UAE delivery operations and compliance requirements
- Familiarity with route optimization and fleet management systems
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field is an advantage
What We Offer
- Competitive salary package
- Career growth opportunities within a rapidly expanding organization
- Professional and dynamic work environment
- Opportunity to lead large-scale logistics operations in the UAE
- **Work Location:** In person – Dubai, UAE
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