Supervisor - Cargo Operations (DWC)

Role overview

Responsibilities

• Deploy operations staff on shifts to process cargo, courier, and mail; support capacity use and revenue objectives.
• Improve export and import processes and manage contracted vendors’ KPIs and service levels.
• Perform quality checks, verify paperwork, participate in audits and projects, and follow up on issues.
• Maintain safety, security, schedule integrity, and service standards across 24/7 operations.
• Oversee special-handling cargo, including dangerous goods, live animals, and valuables.
• Support local and regional business plans; handle outsized-package loadability requests and operational queries.
• Prepare cargo load plans and coordinate transport with Ground Handling Agents.

Qualifications

• Bachelor’s degree and at least three years of relevant work experience; the listed experience range is three to five years.
• Fluent in English and holder of a valid UAE driving licence.
• Knowledge of Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D), Live Animal Regulations, Perishable Cargo Regulations, Safety Management Systems, and aviation security.
• Competencies include customer focus, teamwork, effective communication, accountability, resilience, flexibility, and developing others.

Operational context

• Operations run on a shift basis and maintain service standards around the clock.

Information security