Supervisor
Key Skills for This Role
Full Job Posting
Responsibilities
- Supervise, organize, and coordinate customer service advisors’ day-to-day work at the service point.
- Ensure enquiries and concerns meet company and client standards and policies.
- Handle complex enquiries and complaints according to established procedures.
- Maintain relationships with colleagues, stakeholders, contractors, community groups, and other organizations.
- Conduct customer surveys and consultations and gather feedback to improve service delivery.
- Recommend and implement service improvements and keep current with customer-service best practices.
- Maintain current knowledge of services, procedures, guidance, and legislation.
- Implement changes to procedures, business processes, technology, and legislation.
- Assess team effectiveness and adjust practices to maintain quality.
- Analyze information, monitor performance, and recommend improvements to meet targets.
- Ensure advisors meet performance targets and standards.
- Report performance, provide feedback, and take corrective action.
Preferred experience
- Prior AMER/TASHEEL system experience is preferred.
- Applicants with user experience are given priority.
Pay
- AED 6,000–7,000 per month.
Employment type
- Full-time.
Work location
- Work location is in person.
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