Operations Executive-Arabic Speaker

Job summary

Daily operations

• Plan, coordinate, and monitor daily operations; allocate tasks and resources according to workload, priorities, and business needs.
• Track progress, pending work, backlogs, and completion rates; maintain records and address bottlenecks to prevent delays.
• Monitor quality and timelines and ensure accountability for assigned targets.

KPIs, performance, and SLAs

• Establish and report KPIs, including productivity, turnaround time, error rates, pending tasks, and team performance.
• Compare results with targets, investigate recurring issues, and implement corrective and preventive actions.
• Monitor internal and external SLA compliance, track requests through completion, prevent potential breaches, and escalate critical issues.
• Maintain an SLA tracker documenting requests, deadlines, completion times, breaches, and delay reasons.

Process improvement and coordination

• Review procedures and maintain SOPs, checklists, and workflow documentation; conduct accuracy, consistency, and compliance checks.
• Analyze recurring errors, customer complaints, and delays; implement corrective actions and monitor effectiveness.
• Recommend automation and other improvements to reduce manual work and operational costs.
• Coordinate departments, monitor workload and resource use, follow up on outstanding assignments, and communicate priorities and deadlines.

Reporting and documentation

• Prepare daily operational dashboards and weekly and monthly performance reports.
• Maintain records of completed tasks, pending requests, SLA breaches, errors, and escalations.
• Analyze performance trends, recommend actions to management, and maintain a risk and issue register with owners and target resolution dates.
• Ensure reports are accurate, complete, and submitted on time.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3–5 years of operations management or operational coordination experience.
• Practical knowledge of KPI tracking, SLA management, turnaround time monitoring, and performance reporting.
• Experience developing and maintaining SOPs, workflows, and operational procedures.
• Advanced Microsoft Excel proficiency, including data analysis, reporting, and dashboards.
• Strong analytical, problem-solving, decision-making, coordination, communication, and stakeholder management skills.
• Experience in root cause analysis, risk identification, and continuous process improvement.
• Able to manage workload and priorities, work independently, take ownership, and deliver results with minimal supervision.
• Strong organization, attention to detail, accountability, and management reporting capability.
• Arabic and English are required.

Pay

• AED 8,000–9,000 per month.

Employment

• Full-time.

Work location

• Work location is in person.