Operations Executive

Role overview

Operations and performance

• Plan and monitor daily operations; allocate tasks and resources, track backlogs and completion, and address bottlenecks.
• Establish and report KPIs, including productivity, turnaround time, error rates, and team performance; investigate recurring issues and take corrective action.
• Monitor internal and external SLAs, track requests through completion, prevent breaches, escalate critical issues, and maintain SLA trackers.
• Review procedures, maintain SOPs, checklists, and workflow documents, and conduct accuracy, consistency, and compliance checks.
• Analyze errors, complaints, and delays; implement corrective actions and recommend automation and other efficiency improvements.

Coordination and reporting

• Coordinate departments, monitor workloads and resource utilization, identify shortages, follow up on assignments, and communicate priorities and deadlines.
• Prepare operational dashboards and daily, weekly, and monthly performance reports.
• Maintain records of completed tasks, pending requests, SLA breaches, errors, escalations, and risks; analyze trends and recommend improvements.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Three to five years of operations management or operational coordination experience.
• Practical knowledge of KPI tracking, SLA management, turnaround-time monitoring, and performance reporting.
• Experience developing and maintaining SOPs, workflows, and operational procedures.
• Advanced Microsoft Excel proficiency, including data analysis, reporting, and dashboards.
• Strong analytical, problem-solving, decision-making, coordination, communication, and stakeholder management skills.
• Experience in root cause analysis, risk identification, and continuous process improvement.
• Ability to manage workloads, prioritize, take ownership, and deliver measurable results independently with attention to detail.
• Arabic and English are required.

Pay and employment

• Full-time position.
• Pay is AED 8,000–9,000 per month.

Workplace

• Work location is in person.