oracle
Superintendent - Operations
AD Ports Group
Abu Dhabi, UAE
Full-time
Mid
Onsite
Discovered 1 weeks ago
CommunicationNegotiation
Key Skills for This Role
CommunicationNegotiation
Full Job Posting
Qualifications
- SECTION III: KNOWLEDGE & SKILLS
- Educational and Technical Qualifications:
- Bachelor's degree in maritime studies, logistics, business administration, or a related field. Master's degree or professional certifications (e.g., Chartered Shipbroker, Certified Port Executive) may be advantageous.
- Several years of experience in ship agency operations, with a proven track record of progressively responsible roles.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team.
- Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and team members from diverse backgrounds.
- Sound knowledge of maritime industry practices, port operations, shipping regulations, and international trade.
- Analytical mindset with the ability to problem-solve and make data-driven decisions.
- Proficiency in relevant software applications and digital tools used in ship agency operations, such as port management systems, shipping software, and Microsoft Office suite.
- Language Skills:
- Written and spoken proficiency in English is essential
- Years of Experience:
- Proven experience in shipping agency
- Strong communication and negotiation skills
- Nature of Experience:
- Experience in managing key client accounts and branch administration
- SECTION III
Responsibilities
- Operational Management: • Supervise and manage a team of ship agency operations executives and administrative staff, including recruitment, training, and performance evaluation. • Develop and implement standard operating procedures (SOPs) for ship agency operations to ensure compliance with industry regulations and company policies. • Monitor and optimize operational processes to enhance efficiency and productivity. • Coordinate with other departments within the organization, such as finance, sales, and customer service, to ensure seamless service delivery. Client Relationship Management: • Serve as the primary point of contact for key clients and stakeholders, building and maintaining strong relationships. • Understand client requirements and expectations and ensure that services are delivered in accordance with agreed-upon terms and service level agreements (SLAs). • Proactively address client inquiries, concerns, and feedback, and work to resolve issues in a timely manner. Port Operations Coordination: • Liaise with port authorities, terminal operators, customs officials, and other relevant parties to coordinate vessel arrivals, departures, and port services. • Ensure compliance with port regulations, security protocols, and safety standards. • Monitor port operations and provide updates to clients regarding vessel schedules, berth allocations, and port conditions. Financial Management: • Oversee financial aspects of ship agency operations, including budgeting, cost control, and revenue generation. • Review and approve invoices, billing statements, and financial reports. • Identify opportunities for cost savings and revenue growth within the ship agency business. Risk Management and Compliance: • Identify and mitigate operational risks related to ship agency activities, such as safety hazards, regulatory non-compliance, and financial liabilities. • Ensure adherence to industry regulations, international conventions, and company policies. • Implement measures to promote a culture of safety, security, and environmental stewardship.
- Operational Management:
- Supervise and manage a team of ship agency operations executives and administrative staff, including recruitment, training, and performance evaluation.
- Develop and implement standard operating procedures (SOPs) for ship agency operations to ensure compliance with industry regulations and company policies.
- Monitor and optimize operational processes to enhance efficiency and productivity.
- Coordinate with other departments within the organization, such as finance, sales, and customer service, to ensure seamless service delivery.
- Client Relationship Management:
- Serve as the primary point of contact for key clients and stakeholders, building and maintaining strong relationships.
- Understand client requirements and expectations and ensure that services are delivered in accordance with agreed-upon terms and service level agreements (SLAs).
- Proactively address client inquiries, concerns, and feedback, and work to resolve issues in a timely manner.
- Port Operations Coordination:
- Liaise with port authorities, terminal operators, customs officials, and other relevant parties to coordinate vessel arrivals, departures, and port services.
- Ensure compliance with port regulations, security protocols, and safety standards.
- Monitor port operations and provide updates to clients regarding vessel schedules, berth allocations, and port conditions.
- Financial Management:
- Oversee financial aspects of ship agency operations, including budgeting, cost control, and revenue generation.
- Review and approve invoices, billing statements, and financial reports.
- Identify opportunities for cost savings and revenue growth within the ship agency business.
- Risk Management and Compliance:
- Identify and mitigate operational risks related to ship agency activities, such as safety hazards, regulatory non-compliance, and financial liabilities.
- Ensure adherence to industry regulations, international conventions, and company policies.
- Implement measures to promote a culture of safety, security, and environmental stewardship.
About AD Ports Group
Ports & Marine Services9221 employeesFounded 2006
Publicly listed UAE ports, logistics, maritime, industrial-zone, and digital-services group enabling global trade for businesses.
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